general manager London, England
Job description
A successful Flagship General Manager will.... Lead & inspire themselves & their team to be their best Lead an atmosphere of exceptional customer experience by putting the customer at the front of everything they do; commercially, operationally & safely Demonstrates a hands on approach to all concession activities alongside their team; selling, commercial & operational Form part of a wider District team reporting to the District Manager; playing a part in brand growth by identifying opportunities and adding value to the brand as a whole.
Lead & inspire themselves & their team to be their best
Lead an atmosphere of exceptional customer experience by putting the customer at the front of everything they do; commercially, operationally & safely
Demonstrates a hands on approach to all concession activities alongside their team; selling, commercial & operational
Form part of a wider District team reporting to the District Manager; playing a part in brand growth by identifying opportunities and adding value to the brand as a whole
Your Role is to…….
Lead Yourself & Your Team
To lead your team to achieve business & personal objectives by;
Creating a highly engaged & motivated team through consistent coaching, feedback & recognition
Recruiting, developing & retaining an engaged team through leading recruitment plans, overseeing training & performance management
Effectively communicating with store teams; Concession, Home Store, District leaders & Head Office
Empowering others to solve problems, make decisions & take action
Remaining self-motivated, engaged & leading your own learning
Maintaining a safe, secure & clean environment for customers & teams
Ensuring company policies & procedures are adhered to; both VS & Next
Maximize Sales & Service
To maximize profit by effectively leading sales & service by;
Being visible to customers & teams by demonstrating selling & service expectations
Providing all customers with a speedy & efficient experience that’s personal to them
Challenging & driving sales through leveraging business reporting to make decisions
Drives a primary focus on Bras as the Brand differentiator & develops Best At Bras culture
Ensuring VM expectations is set to Brand standards to ensure Brand consistency
Analyses Mystery Shopping reports, shares with team to drive improved customer experience
Displaying strong competitor awareness
Provides solution focused feedback to improve products & customer experience
Drive Cost & Efficiencies
To maximize profit by effectively minimizing costs & driving efficiencies by;
Plans effective schedules & controls labor to provide excellent customer experience & achieve tasks
Maintains stockroom standards to support quick product availability
Successfully communicating, planning & leading all operational tasks
Partners with Home Store Manager to ensure delivery processing expectations are met
Minimizing stockloss
Qualifications:
Previous experience leading leaders and teams preferred
Proven ability to lead a pay-for-performance selling team preferred
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
Demonstrates ability to manage complex and competing priorities through time management and organisational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
- Seniority Level
Mid-Senior level
- Industry
Retail
- Employment Type
Full-time
- Job Functions
Job Type: Full-time
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
