General Manager Plymouth, England
Job description
Calling all Players!
Are you looking for a new opportunity within a fast-paced leisure business? Do you have what it takes to lead a team to deliver the ultimate customer service experience? If so, we might just have the role for you!
The ideal General Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.
GAME ON:
Whilst working at Tenpin you will manage the day-to-day operation of our centre including the development and growth of our people, sales and profits. You will:
- Develop a culture to ensure we deliver consistent excellence in customer service
- Develop the business through proactive local sales promotions and the effective delivery of centrally developed products and promotions.
- Produce, in liaison with the Regional Manager, an annual business plan for the business identifying key areas for growth and financial improvement
- Ensure rigorous systems of financial control and management are in place and that all key financial targets are met to ensure maximum ROI
- Create a professional working environment through which all team members are adequately trained, regularly appraised and managed in a fair and consistent manner
- Be fully involved in the delivery of the corporate strategy and ensuring effective feedback to the Executive Team as appropriate.
- Provide a safe and secure environment for both staff and customers
- Provide support to the team on the centre floor when required
- To lead from the front and support the team on departments when necessary.
- To ensure the unit is self-sufficient with regards to sickness, holiday, vacancies and any other required cover
- To ensure the rota is adhered to by all Management.
Leave no pin standing... BENEFITS!
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Wagestream – constant access to your earnings
- Free Bowling for family & friends
- Free Food
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Are you Player 1?
- Have a minimum of 2 years’ experience within a hands-on general manager role, ideally within leisure or hospitality
- Have experience in leading and developing large teams
- Experience in optimising revenue and overall business performance
- Full of determination, enthusiasm, and patience
- Fully flexible and highly adaptable to change
How we roll:
TENPIN IS NOT JUST ABOUT BOWLING...
We are unforgettable entertainment. From one of the world’s first ever Hyperbowling experiences, Sector 7 laser arena, a range of Houdini’s escape rooms, our state-of-the-art arcades, American pool tables, and of course our bar and food menu.
Ready to bowl us over...
