General Manager London, England
Job description
An opportunity to join our family where work is a pleasure.
Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.
It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
Hours: Full time
Bonus: We have a General Manager bonus scheme, which will be applicable to this role- find out more at the interview!
Role: We need a hotel General Manager who’s great with people, can drive the business forward and lead a close-knit team. As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun.
This role would suit an Operations/ Deputy Manager looking for their first GM appointment, or even an experienced hotel Head of Department, looking for a bigger and boarder challenge.
Reporting to the Group Head of Operations for this brand within our group, this is a very hands on role where as General Manager you will get involved in everything from taking part in the operation to managing the building itself.
Our General Manager will:
- Be hands on and be involved in everything, from helping housekeeping and checking in guests to managing the P&L
- Provide day to day leadership in all areas of the operation
- Ensure that overall sales and revenue targets meet budgeted targets agreed, and manage costs in line with revenue
- Be charismatic and engaging
- Develop and lead the people culture of the property with engaging and committed communication
- Ensure that all the team are committed to exceeding guest expectations and enhancing the guest journey at every opportunity
- Have previous experience in a management role within a hotel operation
- Deliver results and drive the business forward
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our family gets rewarded a rate of pay above the National Living Wage, irrespective of age, plus you get tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- Everyone can learn and develop - our ‘Family First’ development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk
One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.
