general manager Christchurch, England
Job description
***Please note that only applicants that apply with a cover letter and CV will be taken into consideration. ***
Job description: General Manager
- Calling all "A players" that are looking to work in a dedicated team of professionals with core values that reflect a work hard:play hard culture!
Life Chiropractic Clinic Christchurch are proud to be part of one of the largest groups of chiropractic clinics in the UK with state-of-the-art professional facilities. Our services include Chiropractic care, sports and massage therapy and medical acupuncture.
Here at Life, our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts.
As a General Practice Manager, you’ll be benefiting from an experienced team, exceptional development and opportunities to take you as far as you want to go.
We are looking for a candidate who is thrives on responsibility, is enthusiastic, energetic, personable, organised, task driven and enjoys creating ‘wow’ experiences through client interaction.
Practice Manager responsibilities:
- Coaching, leading & developing a high performing practice team in a positive environment.
- Planning income targets for the practice, then reviewing & analysing P&L to ensure you achieve or exceed these targets.
- Monitoring KPIs & support clinicians to achieve their targets.
- Proactively driving marketing decsions and strategising with our marketing team to help drive new patient numbers, conversions and retention.
- Ensuring the practice meets General Chiropractic Council (GCC) and legislative guidelines.
- Effectively manage the recruitment & selection for all practice staff.
Other responsibilities, duties and roles:
- To provide support to our clinic assistants on all aspects of the front desk operations of the clinic. Including all aspects of diary management: booking and amending client appointments, taking client payments, liaising with client insurance companies and solving any general client queries.
- To take responsibility for ensuring the accurate running of everyday tasks within the clinic and within a timely manner.
- To participate in regular training of policies and procedures as well as running practice meetings at least once a fortnight.
- To attend educational conferences, seminars and workshops when required to do so.
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
- To action any tasks that have been delegated to you by the director.
- You will be required to provide support to all practitioners and carry out any ad-hoc duties or tasks as requested by any single practitioner and the director.
Practice Manager skills and experience:
- Commercially minded.
- Confident leading a team of between 15 – 30 staff.
- Understanding how to generate income and control costs.
- Proficient with Microsoft Excel.
- Customer service experience
- Sales and marketing experience
- Able to effectively manage difficult conversations & deal promptly with issues when they arise.
- Comfortable conversing with people from all walks of life, including doctors, your practice team and patients.
Salary: £30,000 - £50,000+ dependant on experience and reaching performance based bonuses and incentives.
Professional benefits:
- Mentorship training
- A competitive starting salary and the opportunity to increase this through training and experience
- Ongoing personal and professional development through educational conferences, seminars and workshops within the healthcare business industry.
- Competitive starting salary and bonuses.
Other benefits:
- Free Chiropractic and massage care for you, and a discount for your family
- Free onsite parking
- Fully equipped staff room and kitchen facilities
- Christmas and Summer Party as well as other regular team socials
- Performance based team and individual incentives in the company
***Please note that only applicants that apply with a cover letter and CV will be taken into consideration.***
Job Types: Full-time, Permanent
Salary: £30,000.00-£55,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Profit sharing
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Application question(s):
- Do you have any previous leadership/management experience?
Experience:
- Management: 2 years (required)
Work Location: In person
Application deadline: 17/07/2023
