general manager London, England
Job description
The Role of General Manager:
This leading role will report to the Directors and see you managing the day-to-day operations of one of our restaurants, to include:
· Ensuring the highest possible profitability whilst improving standards to maintain guest satisfaction and high employee morale.
· Interviewing, hiring, planning, assigning, direction of work, evaluating performance and rewarding of team members through close liaison with the people and culture team
· Ensuring the correct stock levels for the needs of the business are maintained throughout
· To be responsible for the compliance of all relevant H&S and food safety legislation
· Managing and monitoring expenditure to set and meet budgets for each year
· Challenging and contributing to the continual evolution of employee welfare practices
· To foster good relations within the local, communities, businesses and hotel
· To review and reply to guests concerning their feedback through relevant channels
· To attend events and awards ceremonies as the restaurant representative
· Maintaining awareness of industry trends and to consider ways to evolve the operation
· To monitor departmental heads performance and to developed and guide them their career paths
· Overseeing daily and weekly operation briefing and leadership meetings
· Working closely with the marketing team to promote the restaurant in a positive light and generate new revenue streams
What we are looking for in a General Manager:
· Previous GM experience of running an operation with 100 plus staff and 10 million annual net revenue
· A true understanding of quality service and a close eye for details
· A ability to cultivate positive and professional working relations with all departments
· To promote a sense of collaboration, support and professionalism
· The desire to strive of excellence and inspire others
· To embody and represent the highest standards of guest care and hospitality
· Superior levels of product knowledge
· Financial awareness – P&L, cost control and payroll management
· Possess knowledge and be trained in H&S, Food safety, risk assessment and due diligence
· To have a positive impact, accepting personal responsibility
· To be decisive, using initiative, thinking ahead, and developing contingency plans
· To be motivated and committed, approaching all tasks with enthusiasm
· Excellent verbal and written communication skills are essential
· Knowledge of hospitality software and Microsoft office
· Be able to cater in the business needs such as flexible schedule, weekends and during national holidays
Benefits:
· Welcome meal for joining Fallow
· 50% staff dinning discount
· 25% friends and family dinning discount
· Staff food provide daily
· Drinks and food masterclass
· Guaranteed birthday off each year
At Fallow, everything we do, we do as a team with a shared passion for serving sustainable food and drinks, whilst providing a warm and welcoming atmosphere for our whole community.
Located in the prestigious St. James's Market, Fallow produces some of London’s most sustainable, innovative, and memorable food working with the best British produce. Since opening our permanent site, we have quickly become one of the most talked-about destinations in London.
We are now looking for a passionate General Manager to lead and manage our Front of House team! You will also be working alongside Industry veteran James Robson and pioneers Chefs, Jack Croft and Will Murray.
Job Type: Full-time
Salary: £40,000.00-£60,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Restaurant management: 3 years (preferred)
- Hospitality: 3 years (preferred)
Work Location: In person
