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general manager Edinburgh, Scotland

Elior Group

Full Time Edinburgh, Scotland 50000 - 12.04 GBP ANNUAL Today

Job description

General information

General Manager

Ref: 2023-54639

Job Information

Division:

Elior Stadia

Advert Closing Date:

08/07/2023

Contractual Hours:Full-time

Salary:

£50,000

Contract Type:Permanent

Location:Edinburgh, EH7 5QG

Working Environment

Elior UK is seeking an enthusiastic and passionate General Manager to lead our dynamic team at Hibernian Football Club.

The incumbent is responsible for ensuring operational excellence across Hibernian FC’s matchday and non-matchday business, encompassing hospitality, retail, and conferencing, reporting directly to Regional Managing Director.

You will oversee the management of two operational budgets, retail, and operations, to deliver site-level operating profit, to effectively grow and retain the contract.

Job Description

You will lead all day-to-day operational planning and delivery, offering best practices and guidance to the onsite teams, in line with business objectives and company standards to achieve and maximize set targets.

Your key responsibilities as General Manager will consist of:

Business Leadership

Develops a service-led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement
Leads, and actively contribute to, Hibernian FC operational function, planning, budgeting, and activity
Proactively manages site-related issues through the management team
Leads planning process for matchday hospitality, non-matchday C&B, and retail
Monitors individual performance of direct reports versus targets
Instills a culture of achievement, results, and continuous improvement
Instigates and implements best operational practices at site level
Co-ordinates site operational activities as required
Participates in site-related retention projects
Takes an active role in working with other management in implementing and delivering long-term strategy

Planning & Organization

Enacts the operations strategy for Hibernian FC
Actively manages the annual budget and business plan, for Operations and Retail, working with Regional Managing Director
Meets and achieves challenging operational targets
Provides daily and monthly reports to the Regional Managing Director as appropriate
Builds internal relationships to enable delivery of service offer
Builds external relationships to attract talent to the company

Competence & Development

Acts as an operational liaison between Hibernian FC’s Events Team and Elior UK, ensuring good relations at all times
Manages and controls overhead costs within all agreed budgets
Seek opportunities to drive site sales and reduce costs where appropriate
Ensure policies and procedures are in place to achieve and support agreed service standards
Conduct regular performance reviews with reports, ensuring appropriate training and development is provided
Ensures succession and appraisal databases are maintained to the required standard
Proactively manage the site and operational risk where these exist
Ensure operational activities meet administrative requirements in respect of health & safety, legal stipulations, environmental policies, and duty of care

Working Pattern: 5 out of 7

Skills and Experience

The experience and knowledge we are looking for from the future General Manager include:

Proven experience of successfully managing a team
Genuine interest in customer service excellence
Significant experience within a management - Contract Catering experience desirable

Benefits

We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including;

A salary of up to £50,000.00 per annum, 28 days holiday*, life assurance, a workplace pension & free lunches on site
The option to buy additional holidays - supporting your way of life
Free access to mental health first aiders & counselling sessions – supporting you through life’s ups and downs
Free access to the 24/7 GP service, nutritional & health experts, financial & legal support - the wellbeing of our teams is key
A vast amount of discounts & cashback for supermarkets & retail - reducing your shopping bills
A cycle-to-work scheme – keeping your wellbeing and our carbon footprint in mind
Discounts for cinemas, restaurants, hotels, holidays and family days out - we want our teams to enjoy life
A great variety of opportunities & award-winning development programmes to support your career ambitions – big enough for growth, small enough to feel connected
2 days paid leave for charity work - the community is at the heart of everything we do

Pro rata, incl. bank holidays

Why it’s Great to Work for Us

Welcoming you into our warm, friendly, and genuine team from your first day, we'll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service.

At Elior, we're innovators and extremely proud of our work around diversity, sustainability, and social value. That's why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued.

If you want to give back to the community, this may be your role. Apply today.

Our People Promise

We promise to value you like we value our customers. We want you to feel appreciated, supported and fulfilled.

We aspire to do this by:

Offering roles to support your way of life
Employing people who care
Trusting you to deliver
Thanking you for a job well done
Letting you know what you need to know
Listening to you
Providing opportunities for growth and progression
Supporting you through life’s up and downs

Any internal colleagues applying for this role, please be advised that new terms and conditions will apply.

About Us

At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.

We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.

Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.

And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.

This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

About Elior Group

CEO: Bernard Gault
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: https://www.eliorgroup.com
Year Founded: 1991

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