general manager Edinburgh, Scotland
Elior Group
Full Time
Edinburgh, Scotland
50000 - 12.04 GBP ANNUAL Today
Job description
General information
General Manager
Ref: 2023-54639
Job Information
Division:
Elior Stadia
Advert Closing Date:
08/07/2023
Contractual Hours:Full-time
Salary:
£50,000
Contract Type:Permanent
Location:Edinburgh, EH7 5QG
Working Environment
Elior UK is seeking an enthusiastic and passionate General Manager to lead our dynamic team at Hibernian Football Club.
The incumbent is responsible for ensuring operational excellence across Hibernian FC’s matchday and non-matchday business, encompassing hospitality, retail, and conferencing, reporting directly to Regional Managing Director.
You will oversee the management of two operational budgets, retail, and operations, to deliver site-level operating profit, to effectively grow and retain the contract.
Job Description
You will lead all day-to-day operational planning and delivery, offering best practices and guidance to the onsite teams, in line with business objectives and company standards to achieve and maximize set targets.
Your key responsibilities as General Manager will consist of:
Business Leadership
- Develops a service-led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement
- Leads, and actively contribute to, Hibernian FC operational function, planning, budgeting, and activity
- Proactively manages site-related issues through the management team
- Leads planning process for matchday hospitality, non-matchday C&B, and retail
- Monitors individual performance of direct reports versus targets
- Instills a culture of achievement, results, and continuous improvement
- Instigates and implements best operational practices at site level
- Co-ordinates site operational activities as required
- Participates in site-related retention projects
- Takes an active role in working with other management in implementing and delivering long-term strategy
Planning & Organization
- Enacts the operations strategy for Hibernian FC
- Actively manages the annual budget and business plan, for Operations and Retail, working with Regional Managing Director
- Meets and achieves challenging operational targets
- Provides daily and monthly reports to the Regional Managing Director as appropriate
- Builds internal relationships to enable delivery of service offer
- Builds external relationships to attract talent to the company
Competence & Development
- Acts as an operational liaison between Hibernian FC’s Events Team and Elior UK, ensuring good relations at all times
- Manages and controls overhead costs within all agreed budgets
- Seek opportunities to drive site sales and reduce costs where appropriate
- Ensure policies and procedures are in place to achieve and support agreed service standards
- Conduct regular performance reviews with reports, ensuring appropriate training and development is provided
- Ensures succession and appraisal databases are maintained to the required standard
- Proactively manage the site and operational risk where these exist
- Ensure operational activities meet administrative requirements in respect of health & safety, legal stipulations, environmental policies, and duty of care
Working Pattern: 5 out of 7
Skills and Experience
The experience and knowledge we are looking for from the future General Manager include:
- Proven experience of successfully managing a team
- Genuine interest in customer service excellence
- Significant experience within a management - Contract Catering experience desirable
Benefits
We thank our colleagues for a job well done, that’s why we offer a wide range of benefits, including;
- A salary of up to £50,000.00 per annum, 28 days holiday*, life assurance, a workplace pension & free lunches on site
- The option to buy additional holidays - supporting your way of life
- Free access to mental health first aiders & counselling sessions – supporting you through life’s ups and downs
- Free access to the 24/7 GP service, nutritional & health experts, financial & legal support - the wellbeing of our teams is key
- A vast amount of discounts & cashback for supermarkets & retail - reducing your shopping bills
- A cycle-to-work scheme – keeping your wellbeing and our carbon footprint in mind
- Discounts for cinemas, restaurants, hotels, holidays and family days out - we want our teams to enjoy life
- A great variety of opportunities & award-winning development programmes to support your career ambitions – big enough for growth, small enough to feel connected
- 2 days paid leave for charity work - the community is at the heart of everything we do
- Pro rata, incl. bank holidays
Why it’s Great to Work for Us
Welcoming you into our warm, friendly, and genuine team from your first day, we'll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service.
At Elior, we're innovators and extremely proud of our work around diversity, sustainability, and social value. That's why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued.
If you want to give back to the community, this may be your role. Apply today.
Our People Promise
We promise to value you like we value our customers. We want you to feel appreciated, supported and fulfilled.
We aspire to do this by:
- Offering roles to support your way of life
- Employing people who care
- Trusting you to deliver
- Thanking you for a job well done
- Letting you know what you need to know
- Listening to you
- Providing opportunities for growth and progression
- Supporting you through life’s up and downs
Any internal colleagues applying for this role, please be advised that new terms and conditions will apply.
About Us
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.
About Elior Group
CEO: Bernard Gault
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: https://www.eliorgroup.com
Year Founded: 1991
Elior Group
https://www.eliorgroup.com
Paris, France
Bernard Gault
Unknown / Non-Applicable
10000+ Employees
Company - Public
Catering & Food Service Contractors
1991
