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General Assistant Bangor, Northern Ireland

Omniplex

Full Time Bangor, Northern Ireland 7.49 - 10.42 GBP HOURLY Today

Job description

This multi functional role includes all duties at the Box office, Concessions and Floor. High levels of customer service and product knowledge will be required through supplying information, dealing efficiently with queries and assisting patrons wherever possible.

General Floor Staff are responsible for promoting effective visitor services. Typical work activities include:

BOX OFFICE

Ticket sales and other retail items
Cash Handling
Understand all ticket prices, discounts, promotional offers and other schemes
Develop a sound product knowledge
Ensure guidelines regarding age classification are followed at all times

FLOOR

Prior to a screening or event, collect and check tickets and deal with any customer enquiries; after a screening or event be available to assist customers at the exit and to check and tidy the auditorium
Assist patrons to their seats and ensure customers with access requirements are supported to and from the cinema
Advise visitors with specific access needs on cinema access, induction loops etc
Monitor the auditorium for illegal use of filming equipment, smoking, unruly patrons, and health & safety issues, relaying any issues management immediately.
Monitor the screening with regards to picture quality and sound levels, relaying any issues to the management immediately

CONCESSIONS

Have a good working knowledge of all products and up sell when possible
Serve customers in the concessions area
Replenish goods and undertake stock control between screenings or events
Check-off deliveries diligently and accurately
Ensure all daily operating tasks are carried out and recorded

GENERAL DUTIES

Demonstrate a positive, enthusiastic and flexible attitude towards visitors and employees, recognizing the importance and benefits of effective team working
Deal with enquiries courteously and competently, whilst offering a genuine welcome to all visitors - public, educational or corporate

All candidates must be over the age of 18, previous customer service experience desirable.

Job Types: Part-time, Permanent
Part-time hours: 0-25 per week

Salary: £7.49-£10.42 per hour

Schedule: