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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices.We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Gatehouse Security Officer

AM Services Group is looking for an experienced, hardworking, and enthusiastic Gatehouse Security Officer to join our security team in Sunderland within the A19 Enterprise Zone.

This is a Full-Time Permanent Role 42 hours per week, the suitable person would work a mixture of both days & night shifts - 4 on 4 off - 12hr shifts from 6pm to 6am / 6am to 6pm - with the option of overtime available to cover sickness and annual leave

Duties/Key Responsibilities

To provide professional security services to our client, maintaining the security and safety of their premises and people by ways of monitoring, patrolling and surveying the building and their assets.

• Meet and greet visitors, staff and contractors and manage the gatehouse environment.
• Complete daily security tasks, including the use of client software and security CCTV systems
• Take accurate notes to complete reports, logbook entries and all relevant paperwork to a high standard - including reporting in detail any incidents occurring whilst on duty
• Conduct searches within the guidelines of company procedures.
• Carry out routine patrols around the site
• Operating telephone switchboard
• Locking and unlocking premises
• Provide a professional service to the client.
• Liaison with local authorities including police, emergency healthcare services or even fire extinguishers in case of an emergency

Skills Required

• Valid SIA Front Line Licence
• Valid UK driving licence
• CCTV experience but not essential
• You will need to evidence your honesty, reliability and always maintain a sense of pride in your professionalism in delivering excellent customer service.
• Full 5-year checkable work history

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief, or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

86-291-000 Vantec Mock