Game Master (Team Leader) & Assistant Manager London, England
Job description
Company description
SENSAS is a unique immersive activity in the heart of London, where teams of four to 15 go through Sensory Labs to put their senses to the test and face their fears taking on surprising challenges.
We are dedicated to bringing joy and a unifying time to our guests during a two-hour activity that is available seven days a week, from 9am to 11pm.
But it does not stop here.
By surpassing themselves, our guests collect a number of SENSAS Charms which will be converted into a donation that SENSAS makes for its partner charity supporting people with disabilities.
SENSAS is proud to combine a strongly interactive and fun activity that raises awareness, with real actions through donations.
Benefits include:
- Autonomy working in a fun, exciting environment
- Casual dressing
- Profit sharing
- Flexible schedule
- On-site free parking (car, bicycle)
- Pension contributions
Job description
HERE'S THE EXCITING BIT
SENSAS has been very successful since its launch in 2015 in France, and we now operate dozens of venues internationally.
With the successful launch of our first venue in London, we are now looking for a dedicated Game Master to provide the best experience to our guests.
As Game Master, you will be responsible for:
- Welcoming our guests and getting them excited about their upcoming experience.
- Providing pre-game briefings and supporting them throughout their visit.
- Individually managing a team and ensuring that guests gain maximum enjoyment during their experience.
- Monitoring game progress and providing hints/help as needed. Our Master of Senses plays a crucial part in the success of the experience.
- Taking the craziest photos of them, debrief afterwards, answer any questions and help guests leave on a high.
- Handling in-person enquiries and bookings.
- Staging and setting up our Sensory Labs.
As Assistant Manager, you will be responsible for:
- Handling in-person enquiries and bookings, from e-mailing to invoicing.
- Opening and closing the venue.
- Staging and setting up Sensory Labs.
- Planning and distributing tasks and objectives to Game assistants.
- Building and maintaining great relationships with guests, companies, suppliers andpartners (i.e. local charity).Ensuring the correct use of the Tiller / SumUp checkout system.
- Planning and inventory management for consumables, everyday needs, etc.
- Animating social networks, including writing articles for the website.
- Ensuring the venue is safe and sanitised, and that Sensory Labs are kept to impeccablestate of cleanliness.
- Prospecting customers: companies, schools, charities, etc.
- Carrying out small repairs or special decorations as required (e.g. Halloween).
WHAT WE ARE LOOKING FOR
We are looking for someone friendly, welcoming and enthusiastic with great communication skills. Someone energetic who is able to steadily deliver an unparalleled experience to our guests.
You need to be comfortable speaking in front of groups of up to 15 people and holding their attention. Ideal candidates will have some performance / acting background or front-facing customer service and sales experience.
This role is for you if you have the following:
- A positive attitude
- Rigour, autonomy and work organisation
- Flexibility in your availability
- Customer service skills
- Social skills
- Intuition and adaptability
- Attention to detail
Please note this role can quickly lead to a full-time, permanent position.
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Fluent verbal and written English is a must.
Verbal and written French is a plus, but not mandatory.
IF YOU HAVE NOT UNDERTAKEN SUCH ROLE PREVIOUSLY, IT DOES NOT PLAY AGAINST YOU :)
Please either send your LinkedIn or CV. No need for a cover letter.
Job Type: Part-time
Salary: £22,500-£25,000 pa
Expected working days : Week-ends and 3 days during week-days
Job Type: Full-time
Salary: £22,500.00-£25,000.00 per year
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location
