Full Time Receptionist Aberdeen, Scotland

The Craibstone Suites

Full Time Aberdeen, Scotland 10.42 GBP HOURLY Today

Job description

We are looking for an experienced Full-Time Hotel Receptionist for our 4 star serviced accommodation in the city centre.

The ideal candidate will be smartly presented, possess excellent interpersonal and communication skills, be capable of working on their own initiative, computer literate (proficient in Excel/Word etc), confident, well organised and have an eye for detail. The candidate will have the opportunity to assist and take on greater responsibilities as the business expands.

You will be required to work 5 days out of seven (approximately 30-35 hours in total) so flexibility is key. You will need to be available to cover extra shifts for holiday or sickness. Shift pattern is normally from 11am-6pm Monday-Sunday although this may vary according to business requirements.

Immediate start is required.

Duties include but not limited to:

Dealing with enquiries for accommodation
Negotiating Rates with potential customers
Checking guests in and out
Taking payments and compiling guests’ bills
Upselling
Ensuring that all guests enjoy their stay fully
Answering, screening and directing calls
Replying to emails in a courteous and professional manner
Balancing shift takings
General administrative and clerical support
Prepare letters and documentation
Updating the rates and availability on various online booking websites
Dealing with complaints and problems that may arise quickly and efficiently
Tidy and maintain the reception area
Social Media updates
Communicate with management to highlight areas of concern or identify potential leads
Monitor housekeeping staff to ensure suites are immaculately presented

Job Types: Full-time, Permanent

Salary: Up to £10.42 per hour

Schedule: