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Job description

We are CUPP; an independent bubble tea company started in Bristol and now expanding across the UK. We see ourselves as bubble tea pioneers, striving to refine every element of the famous Taiwanese drink. To make it the freshest, healthiest and tastiest bubble tea in the UK! Our company is growing fast, with six successful bubble tea stores, we’re now looking for great people to join our team.

Using fresh ingredients, including our own fruit purees, brown sugar syrups (instead of fructose) along with fresh organic milk, great milk alternatives and loose leaf tea, we’re refining the way bubble tea should be made. All while providing the best customer service and product knowledge to our lovely customers. Whether you’re a bubble tea connoisseur or new to the whole concept, we are certain we can help find the perfect bubble tea for you.

Full time supervisor supporting our Store Manager in the daily running of the store. This position will cover all aspects of the Bubble Tea Barista position described below as well as being a brand ambassador for CUPP. Duties will include providing excellent customer service to our customers, team leading, upholding company standards and values and helping build a great team and working environment.

Bubble Tea Barista:

• Provide great service and product knowledge to our customers.
• Serve consistently perfect bubble teas.
• Feel confident in a fast paced working environment.
• Keep a clean and organised working area throughout the day.
• Help provide a great working environment for you and your fellow team members.
• Support the store management team.

Bubble Tea Supervisor:

• Ensuring the store runs smoothly throughout the day.
• Help provide a great working environment for you and your fellow team members.
• Supporting the store manager in the day to day running of the store.
• Supporting the manager with staff training.
• Weekly admin jobs and orders (if manager is not in).
• Monthly stock check (if manager is not in).
• Informing the store manager of any problems with customers and employees.
• Keeping on top of weekly, bi-weekly & monthly deep clean with the store manager.
• Supervising staff on your shift, including organising cover or cutting hours when appropriate.
• Motivating staff on keeping up with the weekly cleaning rota.
• Supervising product and drink standards of all staff.

To join us you will:

• Be a passionate, energetic hospitality professional or supervisor who cares greatly about fantastic customer service and great team management.
• Have previous hospitality experience showing proven ability to adhere to high company standards and health and safety practices.
• Be flexible to work a range of hours, including weekdays and weekends.

We will:

• Offer a great work environment in a fast growing, exciting company. We take pride in the quality of our work and the relationships we build with our customers and team members.
• Provide full training, giving you all the tools and knowledge needed.
• Offer great bubble tea discounts and drinks on shift.
• Provide nice working hours and shift patterns to all management and team members.
• Offer development within the company for the right person, as well as ongoing training and support.

If you are a hospitality professional, who is passionate about the industry and customer service, would like to work in a unique, fast growing industry in a prime location in Trinity Leeds then please don’t hesitate to apply.

Hospitality experience is essential, supervisory experience is preferred, however a fantastic, positive attitude and confidence in your ability to fulfil the role will get you just as far.

Please include a cover letter and an up to date C.V with your application. Along with details of your weekly availability as well as any holidays booked this year.

Job Types: Full-time, Permanent

Salary: £7.50-£10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bradford, BD1 1JR: reliably commute or plan to relocate before starting work (required)

Experience:

• Barista experience: 1 year (preferred)
• Hospitality: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person

Reference ID: CUPP Bradford