Full Time Account Manager Fenwick Berkshire

Chanel

Full Time 10.56 - 12.04 GBP Today

Job description

JOB PURPOSE

In line with the F&B vision and mission, the Account Manager works in synergy with the Business Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our Clients. Through a keen sense of business acumen, the Account Manager is responsible for supporting the Business Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Business Manager, they will need to step up and support with the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents.

Alongside the Business Manager they will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Partners with Business Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance

Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable

Business developer: the Account Manager embodies an entrepreneurial spirit.

Works in harmony with the Business Manager in building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
Develops business initiatives in line with the brand vision and strategy
In the absence of a Business Manager takes responsibility for staff Rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
Supports the Business Manager in communicating retail and collateral stock needs to all necessary parties
Has a solid understanding of the business environment

Works with Business Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator: the Account Manager creates conditions for a consistent and memorable experience.

Leads by example on the selling floor by creating tailor-made Client experiences, personalised for each visit and each Client, using the CHANEL experience ritual and build long-lasting relationships

Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
Facilitates the resolution of Client service complaints with a holistic approach so that each Client leaves satisfied, regardless of which channel they chose to shop
Ensures team has tools/training to provide a Chanel Client experience
Provides flexibility to allow the BA to create their own experience
Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that the business remains clean, tidy and welcoming at all times

CHANEL ambassador: the Account Manager embodies the values of the brand.

CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with Clients as well as the team
Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning

Implements and ensures respect of the uniform and grooming guidelines at all times

SKILL SETS

Leadership and Management skills

Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage

Relationships-focused: Collaborative, partnering and influencing skills
Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement

Soft skills

Posture and communication skills: Verbal and written communication, story telling
Curious, personal agility, continuous learner
Self-awareness, self-confidence, and self-control/stress management
Enthusiasm, energy and motivation