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Fulfilment and Customer Service Assistant

Key Responsibilities:

• Assisting with the daily fulfilment of Weatherbys and third-party products and services through the administration and dispatch of letters, bespoke mailshots, and publications to agreed timeframes.
• To assist with the daily running of the post room and Goods in services.
• Hand closing of a variety of items for a high-profile client base that will include, Cheltenham Racecourse, Royal Ascot and The Kennel Club.
• Taking and processing customer orders and queries via telephone, email, and online platforms with exceptional levels of customer service.
• Data input using a range of customer databases.
• Coordinate courier deliveries for larger dispatches.
• Record and generate invoices to high standards of accuracy within agreed timeframes.
• Supporting Post Room services, including the sorting and distributing of incoming and outgoing UK and Overseas mail.
• Adhere to company policies/guidelines around customer and financial data handling in compliance with GDPR and current law.
• Ensuring timesheet records are completed accurately.
• To provide support to other areas of the department as and when required.
• To ensure the companies Health and Safety policy is adhered to.
• Providing a variety of physical fulfilment services from pick and pack to bespoke hand enclosure both in addition to digital fulfilment services.

Skill Requirements:

• Having the ability to continually learn, take on feedback, try new things, adapt, grow and change with the business.
• Strong organisation skills and being able to work as part of a team are key.
• Ability to work flexibly to strict deadlines and under pressure.
• Ensuring the fulfilment and order taking services provided to all clients are executed correctly and accurately avoiding reputational damage.