Fulfilment & Customer Service Assistant

Fulfilment & Customer Service Assistant Wellingborough, England

Weatherbys
Full Time Wellingborough, England 21458 GBP ANNUAL Today
Job description

Fulfilment and Customer Service Assistant

Key Responsibilities:

  • Assisting with the daily fulfilment of Weatherbys and third-party products and services through the administration and dispatch of letters, bespoke mailshots, and publications to agreed timeframes.
  • To assist with the daily running of the post room and Goods in services.
  • Hand closing of a variety of items for a high-profile client base that will include, Cheltenham Racecourse, Royal Ascot and The Kennel Club.
  • Taking and processing customer orders and queries via telephone, email, and online platforms with exceptional levels of customer service.
  • Data input using a range of customer databases.
  • Coordinate courier deliveries for larger dispatches.
  • Record and generate invoices to high standards of accuracy within agreed timeframes.
  • Supporting Post Room services, including the sorting and distributing of incoming and outgoing UK and Overseas mail.
  • Adhere to company policies/guidelines around customer and financial data handling in compliance with GDPR and current law.
  • Ensuring timesheet records are completed accurately.
  • To provide support to other areas of the department as and when required.
  • To ensure the companies Health and Safety policy is adhered to.
  • Providing a variety of physical fulfilment services from pick and pack to bespoke hand enclosure both in addition to digital fulfilment services.

Skill Requirements:

  • Having the ability to continually learn, take on feedback, try new things, adapt, grow and change with the business.
  • Strong organisation skills and being able to work as part of a team are key.
  • Ability to work flexibly to strict deadlines and under pressure.
  • Ensuring the fulfilment and order taking services provided to all clients are executed correctly and accurately avoiding reputational damage.

Fulfilment & Customer Service Assistant
Weatherbys

www.weatherbys.co.uk
Wellingborough, United Kingdom
Johnny Weatherby
$100 to $500 million (USD)
201 to 500 Employees
Company - Private
Sports & Recreation
1770
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