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FareShare

Reporting to: Operations and Delivery Manager, FareShare Go

Location: Field based-Southern England and Wales from Sussex to Ceredigion. Travel will be required across these areas.

Contract: Permanent

Hours: Full time – 35 hours

Salary: £28,000 – £32,000

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals.Meanwhile, the cost of living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost of living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare Go connects charities and community groups with good quality surplus food from their local supermarket. We currently work with Tesco, ASDA, Waitrose Booker, KFC and Nando’s. Since launching the service in 2015, we have already connected over 7,500 charities with more than 3,500 food outlets across the UK.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The role

We are seeking an outstanding individual, with excellent communication skills and a positive attitude to deliver the FareShare Go (FSGo) service and manage a regional team across South England and South Wales.

As a Regional Manager, you will manage a regional team of Community Coordinators, who oversee the day-to-day relationships with charities and the stores across their locations; you will also work closely with your peers from other regions to ensure there is consistency and quality in service delivery across the areas. You will have a sound understanding of the challenges and differences across your region, from charity density, store format, to local landscapes, working with the team to find solutions to enable them to deliver the FSGo service to an excellent standard.

The successful candidate will have excellent communication skills, be confident in managing difficult situations under pressure, whilst also building key internal and external relationships to deliver successful results.

Main areas of responsibility

• Work closely alongside the three other Regional Managers and the Customer Manager to plan and deliver team workloads and outputs to a high standard, ensuring there is consistency and clarity in communicating important tasks and direction.
• Line manage a team of Community Coordinators (including a Senior CC) in your area, ensuring delivery against agreed programme KPIs. You will be responsible for managing the workload of your team, including the roll out of any new stores for your region, whilst maintaining the sustainability of all existing live stores.
• Recruit, train and induct new team members, as well as monitor and foster progress and development.
• Understand and analyse key data sets and reports, to then develop action and implementation plans for improvements.
• Ensure that your team is fully engaged, understands and implements practices and guidelines within FareShare Go’s ways of working, such as charity onboarding, using technology and systems and food safety guidelines. Where there are gaps in knowledge, ensure that training and support is identified appropriately.
• Leading on overall customer service in your area is an important part of this role; ensuring that charities receive an excellent standard of customer service and that you manage any important retailer relationships to support service delivery.
• Working closely with the Regional Centre(s) in your area, you will manage these important relationships and identify where there are opportunities to work better together, such as sharing of resources and/or joint funded roles. You will develop these strong relationships to ensure that networking and opportunities are maximised to increase food moved and charity engagement where possible.
• As part of the Regional Manager group, you will contribute your experience and insights into continuous improvement projects, and where appropriate you may take a lead in one of these areas.

Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Experience
Essential Criteria

• Extensive experience of managing teams and performance to deliver KPIs.
• Have exceptional relationship building skills and ability to communicate difficult messages in a clear and consistent way.
• Have experience of working under pressure, managing various demands and tight timescales; whilst also supporting a team to manage these situations.
• Have a proven ability in strong team working and collaboration skills, building links across teams to share best practices.
• Be confident in data analysis, understanding reports and turning insights into action.
• Be organised, with a proven track record of achieving quality results or supporting others to help them deliver theirs.
• Be a strong communicator who can engage with a variety of audiences and stakeholders.
• Have experience of managing budgets and team expenses.
• Have experience training and supporting others, whilst adjusting to different needs and styles of learning.
• Have a valid driver’s license for the UK, access to your own car and undertake travel across your region*.

Desirable Criteria

• Previous experience in the Food Industry and/ or Voluntary sector in a similar role.
• Project management skills, planning and risk management
• Level 2/3 Food Safety training is desirable, but training will be provided.
• Experience working with customer relationship management (CRM) software, e.g. Salesforce.

Competencies and behaviours

• Commitment to FareShare’s mission and values and strategy
• Flexibility and ability to work well as part of a team and alone.
• Able to cope with change and adapt in a fast-moving environment
• A commitment to Equal Opportunities.
• Strong IT skills and knowledge of Microsoft Office.
• Able to present FareShare professionally and act as an ambassador
• Able to demonstrate respect for work colleagues and FareShare beneficiaries
• A positive and “can-do” attitude

Field based

Regional Managers are expected to frequently accompany their teams during visits to charity and food partners, FareShare Regional Centres and other stakeholders, and to attend training, meetings and events in different FareShare locations such as London and Sheffield. Regional teams hold in-person all-team meetings at least every quarter

You will also be required to attend Regional Manager meeting with your peers every quarter. These may be outside of your usual area, as they are frequently held in Sheffield, London and Birmingham.

Benefits

Hybrid / Flexible working, with regular UK travel

25 days’ annual leave + 8 bank holidays

Employers pension contribution

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Deadline for closing applications: 1st March 2023