Front Office Team Member / Reception Liverpool, England
Job description
Brand Holiday Inn
Contract 40 hours per week
Work location Holiday Inn Liverpool, Lime Street
Reports to Open Lobby Manager
Additional Info Variety of shifts including early shifts, late shifts and weekends
What you’ll be doing!
The reception desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they made the right choice to stay with us. To deliver a great guest experience, a Reception Team Member will check in and out guests efficiently, and make sure they have all they need for a great stay.
Who you’ll be working for!
Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!
At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.
The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.
The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island, working at our branded IHG hotels we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days Holiday pro rated increasing to 33 days after your 5th year of Service
· Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
· In house rewards and recognition program
· Long Service Awards
· Uniform provided
· Career progression opportunities
Job Profile
Main Duties and Responsibilities:
1. Welcoming guests in a friendly, prompt and professional manner recognising new and also returning guests
2. Checking guests in, issuing room keys, providing information on hotel services and room location
3. Ensure required identification is taken from guests at check-in in line with local legislative requirements
4. Answer phones in a prompt and courteous manner
5. Up-sell rooms where possible to maximise hotel revenue
6. Answer, record and process all guest calls, messages, requests, questions or concerns
7. Record guest preferences in the system
8. Check guests out, including resolving any late or disputed charges
9. Accurately process all cash and credit card transactions using established procedures
10. Take action to solve guest problems/complaints using appropriate service recovery guidelines
This list is not exhaustive and other duties and responsibilities will apply.
Job Types: Full-time, Permanent
Salary: From £10.00 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Hand Sanitiser throughout the hotel
Experience:
- customer service: 1 year (preferred)
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: One location
Reference ID: FOH2301
