Front Office Team Member London, England
Job description
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)
Novotel London ExCeL is looking for a super talkative and positive part-time Front Office Team Member to create memorable experiences for our guests.
What will you do?
If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:
- Welcome the guests and consistently offer professional, friendly and engaging service.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
Who are we looking for?
If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:
- A solid background in customer service is essential, a previous experience in hotels is always welcomed!
- A creative, can-do attitude, with the ability to think outside of the box.
- A bubbly and sociable personality!
If this sounds like you... Then apply and let's have a chat with you ! :)
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Service Charge
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Job Types: Part-time, Permanent
Part-time hours: 32 per week
Salary: £12.30 per hour
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
