Front Office Team Member London, England
Job description
Mornington Hotel Hyde Park is looking for a full-time Front Office Team Member to join our team!
You will be required to work weekdays and weekends.
Duties:
·Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction
·Complete a seamless check-in and check-out service for all our guests
·Knowledge of activities in the area (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
·To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge
·Being able to serve at the Bar
·To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities
Job Summary:
The Front Office Team Member position is responsible for providing a warm, welcoming, and professional atmosphere to all guests, ensuring the efficient operation of the front desk and the smooth flow of guests through the office.
This person will be responsible for providing a passionate, charming and attentive service delivery to all guests according to our service standards to achieve guest satisfaction.
You must have excellent customer service skill and have an outgoing personality with an excellent command of English and good computer skills.
Essential Duties:
- Greet guests warmly and provide helpful information
- Answer a phone system and direct calls appropriately
- Perform all duties on time with attention to detail
- Maintain a clean and organized work environment
- Perform other duties as assigned by manager or supervisor
Experience:
- At least 6 months of customer service experience preferred, but not required.
- Experience in an office environment (i.e., customer service, receptionist, administrative assistant) is a plus but not required.
- Customer service experience will allow the Receptionist to assist in answering phones and answering questions from guests.
- Experience with Google Suite (Gmail, Sheets, Slides) is a plus but not required. However, experience with Microsoft Office (Word, Excel) is required.
Job Type: Full-time
Salary: £12.00 per hour
Benefits:
- Flexitime
Schedule:
- Flexitime
Work Location: In person
Reference ID: Front Office Team Member
