Front Office Team Member Birmingham
Job description
Are you an extraordinary talent? Then join us at Ibis Birmingham Airport!We are currently recruiting for a Front Office Team Member to join our team at Ibis Birmingham Airport.We are looking for somebody who is full of energy, has a great personality and takes pride in giving great customer service whenever they can!What will you be doing?Welcoming and greeting guests on check in;Answer and direct incoming calls;Inform guests of hotel rates and services;Make and confirm reservations for guests;Ensure proper room allocation;Issue room keys and direct guests to their rooms;Maintain clear and accurate records of guest room bookings;Compute all guest billings, accurately post charges to guest rooms and house accounts;Provide accurate information about local attractions and services;Process accurate payment of guest accounts;Work ExperienceNo previous work experience is mandatory, but the below skill set is preferred.Customer service orientationAttention to detail and accuracyAbility to multitask and prioritizeEffective verbal and written communication skillsAbility to work effectively under pressureConflict resolution skillsFlexible regarding work schedulesWhats in it for you!Discount card to be used in Accor hotels worldwide (Heartist Card)Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)Meals on dutyUniformsAccess to free staff parkingRecommend a friend schemeEmployee Advisory ServiceJob Types: Part-time, Full-timePart-time hours: 20-40 per weekSalary: £10.66 per hourBenefits:Cycle to work schemeDiscounted or free foodEmployee discountOn-site parkingSchedule:8 hour shiftDay shiftAbility to commute/relocate:Birmingham, B26 3AW: reliably commute or plan to relocate before starting work (required)Work Location: In person
