Front Office Supervisor - Liverpool

Front Office Supervisor - Liverpool Liverpool

Delta Hotels By Marriott – Country Clubs & North West Cluster
Full Time Liverpool 0.00 GBP Today
Job description

Front Office Supervisor - Liverpool

Job Number 23124117
Job Category Rooms & Guest Services Operations
Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Be Inspired

Be Empowered

Be You 

 

Join the #1 Leader in Hospitality 

We are currently recruiting for a Front Office Supervisor to join our exceptional Front Office team at Delta Hotels by Marriott Liverpool City Centre. 

Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure while leading our award winning Front Office Team. 

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application. There is no better time to join the team as we are in the final stages of our hotel refurbishment.

PERKS YOU DESERVE 

In addition to an hourly rate of 11.76 ensuring you are paid for every hour worked, we'll support you in and out of the workplace by offering:

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • A competitive salary
  • Gym 
  • Meals on duty 
  • Generous global hotel discounts for you, your friends and family
  •  Employee Assistance Scheme to help guide you through the challenging times in your life.
  •  Recommend a Friend
  •  Length of Service Recognition.
  •  Life Assurance Cover.
  •  Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more.

 

WHAT YOU'LL DO

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns 
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and traveller's cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures 
  • Ensure all tasks are completed on each shift to high standards.  The aim is to have a successful handover with the nights team in the morning and in the evening, ensuring they have everything they need. 
  • Ensuring and providing exceptional customer service is provided to all customers. Constantly striving to drive the department forward. Driving guest satisfaction and Loyalty memberships.

CANDIDATE PROFILE

Experience:

  • Previous supervision experience and experience working within a Front Office hotel environment preferred but not essential as full training will be provided. 
  • Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)

 

Please only apply for this role if you have the required experience and the required UK Right to Work documentation.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Front Office Supervisor - Liverpool
Delta Hotels By Marriott – Country Clubs & North West Cluster

Related Jobs

All Related Listed jobs

Receptionist, Malmaison
Malmaison Brighton, England 12.45 GBP HOURLY Today

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end.

nanny
French Nanny Agency UK London, England 46800 - GBP HOURLY Today

Ref: 1508, Full Time Nanny (German speaker) – Live-out – Kensal Rise (NW10)

A lovely family from Kensal Rise are looking...

hr manager
State of Idaho Twin Falls, ID 78227 - 53790 USD ANNUAL Today

Description


Description:

Manage the human resources (HR) department and provide human resource...

Graphic Designer
UNQ SOLUTIONS LIMITED Salford, North West England, England 18000 - 24000 GBP ANNUAL Today

Communicate with clients and designers. Be involved in the design process. Graphic design: 1 year (required). Job Types: Full-time, Permanent.

non title
Empire Logistics Cincinnati, OH 20 - 19.5 USD HOURLY Today

Empire Logistics is excited to announce that we are currently hiring drivers to join our
delivery team in the greater Cincinnati area.
JOB...