Front Office Supervisor - Liverpool Liverpool
Job description
Front Office Supervisor - Liverpool
Job Number 23124117
Job Category Rooms & Guest Services Operations
Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Be Inspired
Be Empowered
Be You
Join the #1 Leader in Hospitality
We are currently recruiting for a Front Office Supervisor to join our exceptional Front Office team at Delta Hotels by Marriott Liverpool City Centre.
Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure while leading our award winning Front Office Team.
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application. There is no better time to join the team as we are in the final stages of our hotel refurbishment.
PERKS YOU DESERVE
In addition to an hourly rate of 11.76 ensuring you are paid for every hour worked, we'll support you in and out of the workplace by offering:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- A competitive salary
- Gym
- Meals on duty
- Generous global hotel discounts for you, your friends and family
- Employee Assistance Scheme to help guide you through the challenging times in your life.
- Recommend a Friend
- Length of Service Recognition.
- Life Assurance Cover.
- Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more.
WHAT YOU'LL DO
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests' personal and traveller's cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- Ensure all tasks are completed on each shift to high standards. The aim is to have a successful handover with the nights team in the morning and in the evening, ensuring they have everything they need.
- Ensuring and providing exceptional customer service is provided to all customers. Constantly striving to drive the department forward. Driving guest satisfaction and Loyalty memberships.
CANDIDATE PROFILE
Experience:
- Previous supervision experience and experience working within a Front Office hotel environment preferred but not essential as full training will be provided.
- Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
Please only apply for this role if you have the required experience and the required UK Right to Work documentation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
