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Job description

THE ROLE
As ‘Front Office Supervisor’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
WHAT YOU’LL BE DOING

• Supervising, training, coaching
• Delivering top quality Customer service
• First point of contact for our guests
• Work effectively with the team and other departments
• Checking guests in and out, processing payments
• Good knowledge of the hotel facilities and services we offer
• Maximising revenue through upsells and room sales
• Administration and Technology savvy
• Available to work when the team and customer needs you

WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALORYou’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.WHY JOIN US?

• Award winning employer
• Team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Many team member celebration events throughout the year
• Healthcare options
• We pay all team members above the National Living Wage, regardless of age.
• We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free.
• We also offer free meals on duty and lots more...

WHAT YOU’LL BECOME A PART OF
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

COMPANY DESCRIPTION
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £11.70 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Supervisor, Front Office, Gatwick, Crawley, Horley, Redhill, Reception.