IT Technician Manchester, England
Job description
WHO WE ARE
Connex One is a UK Based, successful international software house, designing innovative Cloud SaaS Contact Centre Solutions which focus on Insights, Data Analytics and Multi-Channel Communications. Current office locations are UK, SA and the USA.
Established in 2013 Connex One is now present in 5 continents with a team of over 200 based in our Manchester, Durban, Kenya, Nigeria and Miami offices. The team comprises of; Full Stack Developers, Front End / Back End Developers, Database Engineers, Support Staff, Technical Services Engineers, Sales, Operations,
Infrastructure, DevOps, Marketing, Accounts, Admin, HR & Compliance.
The businesses’ success is based on impeccable client service, passionate people and leading-edge technology.
WHAT WE DO
Customer engagement: Whether they prefer to communicate on social media, by text or over the phone, our system will adapt to and sync with our client’s existing systems. It is Omnichannel Customer Engagement made simple.
THE ROLE
Our IT Team is responsible for Connex One’s Internal IT Infrastructure, globally. You’ll get the opportunity to help embed and foster a culture of Infrastructure across the business, as you support each of Connex One’s departments.
As an IT Technician, you’ll be onboarding our increasing staff base. Working in a team to provide onsite support for our Head Office and remote support for our global offices, you will take an active role in promoting the principles of ICT best practices and security, working with Infrastructure Engineers as an escalation point. Using a ticketing system and resolving issues promptly, and leading in service innovation and acting as an evangelist for an Infrastructure culture.
MAIN RESPONSIBILITIES
●Onboarding new staff with equipment using our standard build processes
●Maintaining Asset Registers
●Use Active Directory and Group Policies to manage the estate
●Actively monitor our Internal estate, including Antivirus, WSUS and third party updates
●Troubleshoot Workstations/Laptops and liaise with third party to resolve issues
●Install and troubleshoot remote VPN’s
●Configuration of VLAN’s on switches to ensure all staff are on departmental VLAN’s
●Supporting our Virtual Environment’s
●Recommend Improvements to existing Infrastructure processes
●Supporting team members with issues within any of the areas and responsibilities
COMPETENCIES & QUALIFICATIONS
●Microsoft MTA/MCSA/MCSP (Essential)
●Virtual Environments (Essential)
●Networking - Minimum CCNA level (Desiriable)
KNOWLEDGE
●Experience in technology led, volume, 24/7 business is desirable
●MSP experience is desirable
●Knowledge and experience of a SaaS environment is desirable
●Exposure to international business is desirable
●Experience working in a collaborative IT/Infrastructure environment
●Ability to coach, lead, inspire, support, and motivate colleagues
ATTRIBUTES
●Flexible and pragmatic approach to the needs of the business
●Will thrive in highly demanding / rewarding growth company
●Great attention to detail
●The ability to multitask and work to multiple deadlines
●Wishes to develop their role and responsibilities as the business grows
REMUNERATION AND BENEFITS
26 days to start (plus UK public holidays)
Employer Contribution
Positive working environment in contemporary offices centrally located in Manchester
Strong career path within a Infrastructure Organisation
Family friendly policies
Can do culture and rapid growth
Promotion of professional development
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Manchester, M3 3GY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Work authorisation:
- United Kingdom (required)
Work Location: One location
