Front Office Receptionist London, England
Job description
Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
· Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Receptionist, you will:
· Take care of guests from their arrival through to their departure
· Contribute to guest satisfaction at all times by providing high quality services throughout their stay
· Handle any guest complaints and/or remarks; provides a response as soon as possible
· Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
· Inform guests about the formalities, any special conditions relating to their stay and the services available
· Handle phone calls
· Apply the procedures of internal audit
· Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
· Ensure that all guest documentation is up-to-date and available
· Make the update of the information
· Handle reservations
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of 15 talents. Our hotel offers 257 rooms, 12 fully equipped meeting rooms, a Gym with sauna and steam room, parking area, and the Upper Deck Restaurant and bar with view on the river and the Excel Exhibition Centre.
To ensure you can best welcome and care for our guests you will need to have a strong command of the English language.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job Types: Full-time, Permanent
Salary: £12.30 per hour
Benefits:
- Canteen
- Company events
- Cycle to work scheme
- Employee discount
- Flexitime
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
