Front Office Receptionist Enniskillen, Northern Ireland
Job description
Key Competencies and Qualities
- customer service orientation
- attention to detail and accuracy
- planning and organizing
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- team work
- flexible regarding work schedules
About The Role
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- compute all guest billings, accurately post charges to guest rooms and house accounts
- listen and respond to guest queries and requests both in-person and by phone
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- guest/customer relations experience, preferably in a hospitality environment
- numeracy skills
- administrative skills
Required Criteria
Skills Needed
About The Company
A WORLD APART
Lough Erne Resort, is the ultimate expression in old world heritage and new world five-star luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports.
Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Chef Noel McMeel, combined with the adventure playground that is the Great Outdoors.
Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome.
The team at Lough Erne resort will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.
Company Culture
Careers at Lough Erne Resort
At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.
Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first
Need and Anticipation:
The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times
The Best Working Conditions:
We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.
Company Benefits
You can expect excellent training and career development opportunities at Lough Erne Resort
Vacation/Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
£10.00 per hour
