FRONT OFFICE RECEPTIONIST London, England
Job description
Summary
Andaz Host/ess - Front Desk
Salary £24,480 + Service Charge
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Front Office Host/ess at Andaz London Liverpool Street, part of Hyatt Hotels
- 12 complimentary hotel nights per year of service across Hyatt’s 1100 worldwide hotels
- Discounted hotel stays across Hyatt not just for you but also your friends and family from the day you start!
- Free meals at our colleague restaurant
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Andaz Host/ess
As a Front Office Receptionist you play a key role in creating a meaningful and memorable Andaz experience to our guests. Some key tasks include but are not limited to:
Enabling a smooth arrival and departure experience including providing a detailed room orientation and assistance with delivering luggage
Ensuring that all guests have the appropriate credit facilities established; and handling cash transactions and billing
Assisting with guest requests throughout their stay and handling guest complaints
Maximising revenue opportunities through up selling
Providing extensive knowledge of the available Hotel services and facilities, as well as information and assistance regarding the surrounding areas of the Hotel
About you
A motivated and engaged Hotel Receptionist with similar experience in 5* Hotels or premium restaurants
Can-do attitude and willing to take on new challenges
Passionate young professional who continuously looks for ways to enhance the guest experience and exceed their expectations
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining Andaz means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company!
Next steps: Apply today for this Front Office Host/ess role and start your journey with Andaz London Liverpool Street!
The role is subject to right to work check as per UK employment law.
