Front Office Manager Liverpool, England
Job description
Staycity are looking for a Front Office Manager to join the team on a full time, permanent basis. In return you’ll earn a highly competitive salary from £27,500 to £29,000 (depending on experience
Due to internal promotion we now are looking to recruit a Front Office Manager here at Liverpool City Centre.
Due to the success of our hotel we now want to introduce the next level of management. We are a 211 roomed aparthotel with a great support team already in place. Staycity Liverpool leads the way for F&B sales in the UK and is becoming the centre of excellence in our F&B range.
Our great guests come to visit us from all over the globe making the day-to-day always different. We pride ourselves on guest, guest, guest and we want our new FOM to drive this mantra.
Situated by Liverpool Waterfront, Stacity Liverpool is an ideal and popular location for visiting guests, we would like you to be the best impression of that visit.
About us. Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.
The Staycity family is continuously growing allowing us to make our 2022 goal where we aim to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for an Accounts Assistant to be a part of the family.
Key responsibilities as our Front Office Manager will include:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- Proactively encourage development and motivation for self and others.
- Monitor & action feedback received through guest satisfaction survey, 3rd party websites and resolve any disputes and complaints in a professional manner and within guidelines issued.
- To ensure that payment is verified upon check in and follow the procedure for each different payment type
- Supervise department employees ensuring the correct standards and methods of service are maintained as stated
- To anticipate and rectify problems to ensure the guests wellbeing and satisfaction within the hotel
- Manage and motivate a team of direct reports on a daily basis, Deputising in the absence of the Operations Manager
Our ideal Front Office Manager will have the following skills, knowledge and experience:
- A warm and genuine individual who enjoys putting people first
- Team attitude and good leadership skills
- Solid OPERA understanding is essential
- F&B knowledge is preferred but not essential as training can be given
- Management experience of at least 2 years in a fast-paced environment is essential
- Excellent competencies in Leadership, Planning and Organising, Communication and Influencing
Hours of Work:
It is anticipated that the successful candidate will be required to work shifts covering weekends and if and when necessary cover night shifts.
If you feel you are the right fit for this Front Office Manager role then please click ‘apply’ now! We’d love to hear from you!
