Front Office Manager London, England
Job description
Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.
Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.
The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.
Job Description
As Front Office Manager, you will be responsible for managing all areas of the Front Office. Responsibilities include:
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
- Ensure high levels of guest engagement through proactive lobby presence becoming the face of the lobby being visible to guests during their stay.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Ensure team members are properly trained on systems, security and cash handling procedures, and service and quality standards.
- Ensure all team members receive regular training to update their skills and knowledge and meet their own personal development needs.
- Recruit, manage, train and develop the Front Office team.
Knowledge, Skills & Abilities
- Accountable and resilient
- Flexibility to respond to a variety of different work situations
- Effective listener who can translate feedback into actions
- Creative and passionate
- A high level of emotional intelligence and ability to express empathy
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
- Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
- Employee Recognition, Rewards and Events
- Recommend a Friend – £350
- Season Tickets Loan
- Cycle to Work Schemes
- Discount Chiropodist & Back therapy in the Hotel
- Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
- Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
- Opportunities to work and support our Local Communities
About Us
Located between the Southbank and Borough Market, a stone’s throw away from the Tate Modern, Hilton London Bankside is a spacious and modern hotel with a twist.
What Happens Next
Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Group.
The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Types: Full-time, Permanent
Salary: £45,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- London, SE1 0UG: reliably commute or plan to relocate before starting work (required)
Work Location: One location
