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Job description

The Copthorne Hotel Slough - Windsor is seeking an experienced Front Office Manager to join our fantastic Front Office team, who will be responsible to ensure the efficient day to day running of the Front Office departments, including Reception & Nights

As Front Office Manager your key responsibilities include:

• Leading the reception & night team to enhance guest’s stay experience by welcome, check in, check out, special requests, room allocations and guest relations.
• Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
• Ensuring financial processors and audits are completed by the team to ensure the hotel is not at a financial risk and all outstanding payments are recovered.
• Driving team members to achieve their objectives/ targets and development goals.
• Being pro-active and managing room inventory ahead of challenging days.
• Working as a duty manager in an allocated shift when required.
• To ensure that all telephone calls are handled efficiently, the monitoring of the telephone
• Financial- Driving incremental revenue for the department and managing costs within budget

As Front Office Manager, the essential skills required:

• Proven Experience of managing a Front desk team (day & nights)
• Excellent communication skills both verbal and written
• Committed to delivering excellent customer service both face to face and telephone
• Experience of working in a busy environment
• Flexible to adapt to changing priorities
• Excellent presentation skills
• Previous staff training experience
• Good knowledge of health and safety

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

Guests can choose to dine at Retrouve Restaurant, which serves a selection of British and International dishes or the renowned Bugis Street Brasserie which offers a tantalising combination of Singaporean, Malaysian and Chinese cuisine. Guests can choose from a variety of ‘speciality dishes’ such as Mee Goreng, Nasi Goreng and Singapore Laksa.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Group Personal Pension Plan
• Discounted membership to on site gym
• Life Assurance
• Meals Provided on Duty
• Employee Discounted Accommodation
• Employee Discount on Food & Beverage and Hotel Restaurants
• Friends and Family, (discounted) Accommodation Rate
• Length of Service related holiday scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Eye Care Vouchers
• Long Service Awards
• Employee of the Month / Year
• Recommend a Friend Scheme
• Subsidised Car Parking

**As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Experience:

• Front Office Manager/Reception Manager: 2 years (preferred)
• OPERA PMS system: 1 year (preferred)
• Payroll & budget: 1 year (preferred)
• Duty Manager: 1 year (preferred)

Work Location: In person

Reference ID: Front Office Manager