Front Office Associate - Manchester

Front Office Associate - Manchester Manchester

Delta Hotels By Marriott – Country Clubs & North West Cluster
Full Time Manchester 0.00 GBP Today
Job description

Front Office Associate - Manchester

Job Number 23114179
Job Category Rooms & Guest Services Operations
Location Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

 

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Front Office Associate - Manchester
Delta Hotels By Marriott – Country Clubs & North West Cluster

Related Jobs

All Related Listed jobs

data entry
South Bay Auto Auction Gardena, CA 19 - 18 USD HOURLY Today

SOUTH BAY AUTO AUCTION is looking for passionate, motivated professional to join our team. We currently have an immediate opening for a...

Freelance Telemarketing Executive
Exceptional Thinking Remote 15 - 20 GBP HOURLY Today

As is natural for a role such as this, you will have an excellent telephone manner and have the ability to both build rapport quickly, and pick up on buying

veterinarian
Durham Equine Practice Spennymoor, England 22256 - GBP HOURLY Today

Durham Equine is a busy ambulatory veterinary practice based on the outskirts of Spennymoor. We have a rare vacancy for an Equine Veterinary...

Sales Representative
Assemble You Remote 25000 GBP ANNUAL Today

Running the admin for the sales team, including updating contact details and scheduling follow-up calls. You will report directly into the founders, Adam and

Assistant Manager
Iberica Farringdon London, England 3.5 GBP HOURLY Today

Free CODE subscription; access to great discounts in local Bars & Restaurants across the country. Proper homecooked meals for our team, 2 per day if you are