Front Office Associate Peterborough, England
Job description
Job Number 23100106
Job Category Rooms & Guest Services Operations
Location Delta Hotels Peterborough, Peterborough Business Park, Peterborough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Front Office Associate and create memorable guest experiences!
Front Office Associates at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.
We are looking for:
- A team-player with excellent communication skills
- A professional appearance with a warm and welcoming demeanor
- A positive attitude with the desire to learn
- A proactive, problem-solving approach to working in a fast-paced environment
Your day to day duties include:
- Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
- Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
- Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
- Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
- Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
- Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
- Preparing reports and updating occupancy statistics.
Benefits include:
- Tips and gratuities
- Meals on duty
- Uniform
- Free parking
- Gym membership
- On-site parking
- Referral program
- Employee discount program
- Wellness program
Our goal is to Put People First "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years. Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.
