Front of House Team Member - Barry's Fitness Studio - East London, England
Job description
POSITION: Desker / Fueler
DEPARTMENT: Front of House
RESPONSIBLE TO: Studio Manager
OBJECTIVE
The general role for Deskers / Fueler is to not only carry out the jobs and tasks at hand in a timely manner but also to be the face of Barry's, this includes memorising clients names and preferences, assisting with client questions, complaints or any issue a client may have. One of the main attributes a desker / fueler needs to have is a friendly, fun, positive can do attitude towards the job.
RESPONSIBILITIES
- Using Zingfit to charge clients for classes, shakes, retail and other products
- "Hello" and "goodbye" to every client that walks in and out - Eye contact
- Restocking fridges, helping fuel bar in busy times and rolling towels
- Working closely with the trainers making sure classes are checked in swiftly
- Carrying out any tasks given by management
- Logging and maintaining lost property
- Dealing with complaints
- Making protein shakes for clients
- Checking stock levels and daily stock counts
- Serving walk in trade in a timely manner
- Maintaining retail standards
- Putting outdoor furniture out everyday and evening (East)
- Daily troubleshooting any outstanding issues the site may have this includes, locker checks, changing room checks
- Site tours and info to potential new clients / sales
- Answer phone calls using accurate techniques and use features correctly
- Maintain the upkeep of reception and fuel bar areas
- Maintain a personable, friendly approach
- Keeping up to date the company news and events
- Ensure that the front and rear entrances of the building are clean and well kept
- Check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy
- Report telephone equipment and line faults to the Studio Manager / Supervisor
- After sufficient training you may be required to trained a new staff in the operation of ZINGFIT, the telephone system, and everything BARRYS as part of the onboarding process and take a proactive approach to aiding existing staff making full use of the system.
- Provide administrative and general support to the Studio Manager / Supervisors
- Attend all training sessions as requested
- Fire warden's in an evacuation
- Dealing with any first aid issues & making sure it is noted into the accident book
- Being responsible of opening & closing the building. Making sure security alarm is set & the building is securely locked up at night
NOTE
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.
