Front of House Team Member Cardiff, Wales
Job description
Peppermint | Cardiff
Peppermint Bar and Kitchen have some exciting front of house roles! We have full-time and part-time positions available and if you love what you do (we’re sure you will!) there is even a chance to progress!
Becoming a Senior Waiting Staff at £10.50 you will advance your skills further. Stepping up to the Head Waiting Staff role, taking on additional responsibilities you will receive £11 per hour and be the first point of contact for the FOH team!
The hospitality industry encompasses main 3 areas, Front of House, Bar and Kitchen. This is how we split our business, if you are looking at a career within hospitality we offer in-house coaching and development to welcome you to the management team.
But it doesn’t stop there, our Deputy and General Managers are the guys in the business to oversee the daily running of the business, look forward to being industry leading in our venues and coach their teams in order to reach the top line sales!
Our Team
We are looking for our Front of House team to provide a Peppermint guest drinking experience to our drinks lovers. Our team are trustworthy, reliable, fast-moving individuals who possess a strong work ethic and can deliver our high standards. Individuals must provide an excellent guest drinking experience and be able to create classic and innovative drinks exceeding customers’ needs and expectations.Most importantly you must be willing to have a great time with our customers and learn and grow within the company.
Your Responsibilities
- Advise customers on the best drink and food choices
- Deliver exceptional service at all times
- Defuse customer complaints and involve management when necessary
- Maintain the highest standards of personal hygiene;
- Maintain a good working relationship with both colleagues and customers;
- Help to maintain a good working environment within the company and good working relationships with all other departments in the Company;
- Attend training sessions and meetings as and when required;
- Carry out any other reasonable requests made by the Manager
- Ensure the area you are responsible for is clean and organised as per company expectation
- Ensuring that all smashed glass, spillages and spoilages are recorded properly and are cleared to our high standard.
- Be fully conversant with the Licensing Act 2003;
- Ensure the safety of the persons and the property of all within the premise by reporting any possible hazards and conditions to the Manager;
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken
Why work for CHG?
- 50% Discount in all venues on food and drink (25% in BrewDog)
- Weekly Pay
- Discounted Gym membership through Hussle
- 28 days paid holiday (full time)
- Unlimited holidays (unpaid)
- Birthday bottle of house spirit
- Christmas and Summer staff events
- Subsidised staff accommodation
- Excellent in-house training
- Opportunities for progression
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Job Type: Part-time
Salary: £10.00-£10.42 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- UK visa sponsorship
Schedule:
- 10 hour shift
- 12 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)
Work Location: In person
