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Front of House Supervisor
Fitzwilliam College

Salary: £28,926 plus excellent benefits
Hours: 37.5 hours per week (working 5 out of 7 including weekday and weekend working)
Contract Type: Permanent
Closes: 10am 12 April 2023

Fitzwilliam is a modern, open-minded, inclusive academic community with a unique history. It is one of 31 colleges in the
University of Cambridge. The College’s identity is built upon our founding ethos to offer opportunity to those left outside
of the traditional structures of the Collegiate Cambridge system. Access to education is in our DNA. We remain
passionately proud and committed to this founding purpose. Coupled with this is the College’s commitment to providing
an environment for academic excellence to flourish so that our wider impact is felt in the life-changing higher education
and ground-breaking research that happens at ‘Fitz’.

Fitzwilliam has around 1,000 members including 485 Undergraduates, 340 Postgraduates (full time), 121 Postgraduate
(part time), 63 Fellows, 57 Bye-Fellows and 105 staff members. The College has a strong representation across all of the
major academic disciplines and a good balance between arts and sciences and occupies a seven-acre site between
Huntingdon Road and Storey’s Way. The site comprises new buildings built between the 1960s and 2000s, incorporating
the regency house ‘The Grove’ and extensive landscaped gardens. The College site is within 10 minutes cycle ride of all
the major faculties and departments.

This is an exciting opportunity to join Fitzwilliam College and play a key role in the professional, smooth running of our
Catering team. We are looking for a colleague who is committed to delivering a consistent high level of customer
service. You will be a team player with the ability to lead by example, and successfully motivate, develop and lead a team.
This role will require a strong management presence, and outstanding organisational skills.

Catering Department

Catering currently provides 14 servery meals per week: lunch and dinner, Monday to Sunday, including brunch at
weekends. There is also a popular Coffee shop and a Bar, which is staffed by employees.

In addition, Formal Hall is served every Wednesday and Friday in Term. Maximum capacity for Formal Hall is 150 plus
Fellows. There are many other formal College dining events throughout the year for which a high standard of catering and
service is required, including but not limited to: Alumni & Reunion Dinners; Matriculation Lunches/Dinners.
Commemoration Dinner; Foundation Dinner; GA Graduation Day.

The College has a thriving Conference business, which represents an important source of income to the College, 2
versatile main dining rooms and over 340 bedrooms available for letting during the vacations. Catering options include a
variety of lunch and dinner selections for conference guests, BBQs, breakfast service during vacations, Christmas parties
and other events. The catering department also provides refreshments for a wide variety of functions and meetings, both
College internal events as well as private external events.

Conference and catering staff work closely with the students to support and maximise opportunities for academic and
social events.

Job Function:

To assist the Interim Catering Manager in the smooth running of the Catering Department by acting, when required, as
one of the Senior Manager’s on duty and oversee the day-to-day delivery of food and beverage service to clients,
including conferences and key events. Events will come from both internal and external clientele throughout the year -
including Graduations, Charter dinner, student events as well as external events. In addition, the incumbent will take
overall responsibility for the safety and hygiene standards of operations under their supervision, including staff rotas,
training, and performance of all front of house catering team (including induction, training and appraisals).

Front of House Supervisor
Fitzwilliam College

JOB DESCRIPTION

Responsible to: Interim Catering Manager

Tenure: This post is offered on a Permanent basis

Holidays: 25 days annual leave, plus Bank Holidays (pro rata for part-time working)

Pension scheme: Defined contribution pension scheme with life assurance (maximum employer
contribution of 9%)

Other benefits: Additional holiday in recognition of long service up to a max of 30 days
Free lunch in College when on duty (working 6 hours or more)
Free parking (subject to availability) with free electric charging points
Enhanced Sick Pay after qualifying period
Enhanced Maternity, Paternity and Adoption pay schemes, subject to qualifying conditions
Cycle to Work Scheme
Use of free gym/squash courts/sports facilities
Agile Working policy (where appropriate) supporting flexible working and environmental benefits
Free University card providing local savings and discounts and subsidised travel on U bus service
Long Service Awards
Support from in-college Wellbeing Co-ordinator including mindfulness sessions
Active staff events team organising social and sporting events including Christmas and Summer
Events and an annual ‘Day Out’
Free Flu vaccination scheme
Contribution towards glasses/eye tests for VDU use in line with HSE recommendation up to £50 for
glasses and £25 for an eyesight test
£25 Christmas Voucher

Duties and responsibilities
Deliver service for the College’s conference and functions business ensuring that the demands of a changing market are
met with the aim of ensuring the College has an excellent reputation for service.

To monitor standards of service and cleanliness and ensure consistency is maintained.

To keep under review all methods of working to ensure efficient ways of working, identifying opportunities for
improvement.

To ensure delivery and maintenance of a high standard of food and drink service. Comply with health and safety in
legislation including risk assessments and chemical data sheets, food safety, College HACCP system and allergens.

To work with the Catering Manager, FOH team, Head Chef and kitchen team, and other staff and managers, to improve
and develop the catering within the College.

Liaise with the kitchen about menus, allergens and any changes or concerns.

Liaise with the stores person regarding ordering of products and stock levels and perform stock take as required.

Operate KX and EPOS systems to monitor functions updates and daily meal bookings, to monitor staff levels needed &
liaise with senior management. Use ticketing system if Housekeeping or Maintenance work is needed.

Front of House Supervisor
Fitzwilliam College

Staff Responsibilities
To recruit, direct, and motivate the front of house catering team ensuring they can perform their duties effectively and to
the required standards.

To be responsible for staff rotas and ensure that optimum use is made of staff resources, coupled with the need to keep
overtime is kept to a minimum.

To be responsible for the performance of all front of house catering team (including induction, training and appraisals)
and, in conjunction with the Catering Manager, deal with any performance issues.

Ensure staff wear clean and appropriate clothing, including the correct presentable uniform and follow the dress code for
food service employees.

Health and Safety
Ensure that employees comply with statutory Health and Safety, and Food Hygiene legislation and the College’s Food
Safety policy as appropriate. Ensure all equipment is maintained and repaired as necessary.

All employees must adopt a responsible attitude towards health and safety and to comply with any procedures as required
by the College n order to ensure the health and safety of themselves, their colleagues and any other persons that may be
affected by their actions. They must be prepared to undertake any training provided in relation to health and safety or
which is identified as necessary in relation to their work.

Additional responsibilities:
To take an active interest in technology to support efficient working in the department and be proactive with ideas for
improvement.

Keep up to date with developments in catering.

To liaise with Fellows; students; Members; staff; external suppliers; external clients and build a professional and
collaborative working relationship.

To work at the service of all major College events such as: Alumni & Reunion Dinners; Matriculation Lunches/Dinners,
Graduations etc

To undertake any other reasonable duties, both operational and administrative, arising in the role of food and beverages
services, as directed by the Catering Manager.

Front of House Supervisor
Fitzwilliam College

Front of House Supervisor
Fitzwilliam College

PERSON SPECIFICATION

Qualifications and Knowledge

Educated to GCSE level

Level 2 Food Hygiene Certificate

A good knowledge of food service and different styles

Knowledge of HACCP principles

COSHH regulations

Skills, Abilities and Competencies:

Excellent IT skills and ability to pick up new systems

Self motivated, good organisational skills and the ability to prioritise

High standard of personal appearance and presentation

Excellent attention to detail

Positive attitude towards work, colleagues and customers

Good communication skills

Previous supervisory experience desirable

Application Procedure

Applicants should complete the College’s application form including the section ‘Suitability for the Role’. The completed
form should be returned to Susan Kay, HR Manager on [email protected] by the closing date. The application form can
be found on our website under Vacancies.

In applying for this role, you will provide personal data which the College will process in accordance with
its data protection obligations and Data Protection Policy: https://www.fitz.cam.ac.uk/about/officialinformation/data-
protection

Terms of Appointment

Tenure and Probation
This is a permanent role and will be subject to satisfactory completion of a six month probationary period.

Equality and Diversity
Fitzwilliam College is committed to promoting a diverse and inclusive community – a place where we can all be
ourselves and succeed on merit. The aim for our workforce is to be truly representative of all sections of society and for
each employee to feel respected and able to give of their best.

Pre-employment checks:

Right to Work in the UK
We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. If
you do not have the right to work in the UK already, any offer of employment we make to you will be conditional upon
you gaining it.

Health Declaration
Once an offer of employment has been made the successful candidate will be required to complete a work health
declaration form.

Qualifications (where applicable)
The person specification for this position lists qualifications that are essential for the role. If appointed, you will be asked
to provide your relevant original certificates of these qualificators.

References
Offers of appointment will be subject to the receipt of satisfactory references.

Information if you have a disability
The College welcomes applications from individual with disabilities. We are committed to ensuring fair treatment
throughout the recruitment process. We will make adjustments to enable applicants to compete to the best of their
ability wherever it is reasonable to do so and, if successful to assist them during their employment.