Front of House Staff Matfen, England
Job description
Location: Matfen Hall Country Hotel, Spa and Golf Estate
Position: Front of House Staff
Rate of Pay: £12.00 per hour plus tips, minimum 25 hour contract
Reporting to Restaurant Manager
Overview:
Matfen Hall is a privately owned five-star country house 64-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.
The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.
DUTIES AND RESPONSIBILITIES:
· To interact with each and every guest, putting their needs first
· Know and use our guests names with confidence
· To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
· The ensure all guests receive a high level of service at all service times.
· To ensure that you use the EPOS till, including the relevant banking procedures
· Check that each area is properly set before each service and that the bar is stocked and set daily
· Carry out and record daily, weekly and monthly cleaning tasks
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
PREREQUISITES:
A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.
EXPERIENCE:
One Year plus service in a customer facing role within a luxury Hotel setting.
Job Types: Full-time, Permanent
Salary: £12.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Night shift
Ability to commute/relocate:
- Matfen: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Work Location: One location
