Front of House Security Officer London
Job description
Available Job Today UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Front of House Security Officer to join our team.
What’s in it for you?
In return as our Security Officer, we offer the below salary and benefits:
- Monday - Friday (50 hours per week)
- A competitive wage (£13.79 per hour)
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment
Role:
Reporting to the security manager, working within this flagship building and prestigious environment in the City of London, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion, when required
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
- All Assignment Instructions / Operation Manuals or Standard Operating Procedures are to be reviewed, understood, and followed
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
CONCIERGE SPECIFIC RESPONSIBILITIES:
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Work with all colleagues to ensure the integrity of security on the site
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
SECURITY SPECIFIC RESPONSIBILITIES:
- Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout
- Respond to alarms
- Ensure a safe and secure working environment for all
- Check identity and credentials of staff, contractors and visitors where required
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
Essential Skills:
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Self-confidence and an interest in self-development.
- Physically able to conduct all responsibilities associated with the roles documented
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Current and valid SIA license
- First Aid at work or the ability to train and retain this qualification
Desirable Skills:
- Exposure to relevant Protective Security or Counter Terrorism Advice
- Previous experience of the security industry and / or within the hospitality sector or corporate environment desired
- Previous experience in technologies to detect security threats in any given environment desired
Don’t miss out on this fantastic opportunity to join our team as a Security Officer!
UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
