Front of House Receptionist London, England
Job description
Would you like to be part of our successful team, if so then why not enquire now!
Stone management are looking to recruit a receptionist in West London.
This role supports the building management team by delivering a slick meet-and-greet and creating a professional, friendly, first impression.
Managing the standard processes of ‘front-of-house’: post, couriers, contractors, general visitors and the associated access and signing-in procedures.
Working in a friendly, proactive, manner – using initiative to find ways of developing the tenant-experience.
Receptionist will have a ‘can do’ approach and will work very effectively with letting-agents, contractors, building & security management and other property professionals.
What we’re looking for:
- Punctuality & Dedication
- Great Customer Service skills
- Attention to detail
Duties (include but are not limited to):
- Dealing with Visitors & Clients
- Offering the highest customer service in all circumstances
The position is working at a Corporate Building.
The role
Managing reception:
Set up, manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
Meet, greet and manage visitors – ‘become the friendly-face of the building’
Represent the developer/landlord in a professional and knowledgeable manner
Manage couriers, post and deliveries
Manage inbound phone calls
General Administration
Submit weekly reports on site activity (as required)
General Management of the building:
Develop effective relationships with clients, agents and contractors
- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing
Liaison with building manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
Reporting issues and managing to resolution through correct process (maintenance log, weekly activity reports)
Pay particular attention to the security of the building
Building checks in line using a bespoke App
Have a proactive approach to problem solving
Additional tenant experience
Create a e:newsletter and communicate regularly with tenants (as required)
- Support and/or research and introduce added value services as appropriate and agreed (examples)
- Car Valeting
- Dry Cleaning
- Fitness Clubs
- Networking
- Sustainability
- Negotiate tenant discount freebies at; local shops, restaurants, gym etc
If pre-agreed with our Client, and as an additional part of the LAH front of house service:
Organise / assist in promotional events; Pop up markets – supporting local businesses as appropriate – eg Christmas and summer activities etc.
About you
Experience of working in a premium front of house reception role with excellent
customer- focused service delivery
Experience of building management functions such as compiling reports & contract administration – Building management would be advantageous
Immaculately presented
Engaging and Welcoming
Proactive
Excellent communication skills
PC literate/ability to learn to relevant software packages/social media competent
Flexible to assist colleagues
Can do attitude/team spirit
Job Type: Full-time
Salary: £30,000.00-£33,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
