Front of House Receptionist Shepperton, England
Job description
Role summary
Based at Shepperton Studios this role exists to provide excellent customer service as the first point of contact at the Studios. Welcoming visitors, productions, tenants and staff to the Studio and using and monitoring both Net2 and Sky-Visitor systems.
Principle accountabilities
- Issuing all necessary forms of ID passes to staff, tenants, productions and visitors, ensuring the correct level of access control with each ID badge
- Issue all necessary vehicle passes to staff, tenants, productions and visitors
- Basic Net2 trouble shooting
- Build good working relationships and be on hand to assist and advise productions on the best way to use the access control systems provided
- Ensure visitors are logged in via the Sky-Visitor system and they are collected using the correct protocol
- Ensure all necessary paper work is completed by all personnel included VPI forms and issue relevant documents such as studio regulations and security policy
- Diary management to contain relevant information relating to appointments and expected arrival times
- Assist with other functions of the Operations team (Office, Mailroom, Hub) and provide cover to other Studio when required
Nature and scope
The above accountabilities take up most of their time, which is usually spent in the Studio reception area. There is minimal planning, and they usually operate day-to-day or task to task. There is some technical skill needed which can be trained on the job, but a customer service-focussed approach is essential for success. There is minimal supervision from line management, bit minimal autonomy as most of the work is repetitive tasks where there is an established process to follow.
Skills and experience
- GCSEs passes in Maths and English or equivalent
- Customer service experience desirable but not essential
- Working knowledge of Microsoft Office suite
- Excellent customer service and communication skills
- Able to commute between Studios on an ad hoc basis
Other information
Role location: Shepperton Studios
Annual discretionary bonus based on Company and individual performance
Extensive competitive company benefits package including:
25 days holiday Pro-Rata for part time plus the option to buy 3 additional days
Comprehensive private healthcare cover from Bupa
Dental and optical cover
Access to 24/7 virtual GP service from Babylon
Gym and retail discounts
Daily canteen subsidy
Free film screenings and staff events
We provide free transport from nearby tube and mainline rail stations to the studios. Details of our free shuttle bus service are available on our website.
Closing date for applications is 16th April 2023
We are highly committed to building a diverse and inclusive workforce and actively encourage applicants to apply from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.As such we would invite you to please complete our Diversity Monitoring Survey. We collect this information for equality monitoring purposes, as permitted by law, but you do not have to complete this form. If you choose to provide this information, you will help Pinewood develop our equal opportunities policies and to monitor each stage of recruitment. All the information you provide will be anonymous and is not considered with your application.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: One location
Application deadline: 16/04/2023
Reference ID: 0384
