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Job description

A great opportunity has emerged at the hotel for a reception role. With the hotel recently undergone a state of the art refurbishment we are now building a strong & passionate team.

Benefits of the Reception role

• Discount of restaurant food & drinks
• 28 days annual leave
• Pension
• Free parking
• On-site accommodation at a heavily discounted rate
• Managers organise 6-a-side football once a week

Requirements of the Reception role

• Well presentable for front of house
• Warm and welcoming disposition when dealing with guests or members of the spa.
• Great interpersonal skills
• Experience using hotel booking systems.
• Experience of doing social media posts for businesses.
• Hands on approach with a can-do attitude
• Fluent in written and spoken English
• Full-time role - 40/48hrs per week (this can be negotiated if you'd like to apply on a part-time basis.

Responsibilities of the Reception Role

• First impressions is everything - Being presentable and greeting every guest at the hotel in a very warm and welcoming manner consistently.
• Ensuring the reception desk is always clean and all paperwork filed away correctly.
• Answering telephone for hotel enquiries.
• Managing the booking system.
• Social media posts for the business.
• Help with events & weddings.
• Ability to work alone and unsupervised.

Please see below some key information about the hotel

• 53 Bedrooms
• 3 Function rooms including indoor & outdoor wedding license
• Members and guest gym & spa
• Located in the Surrey Hills - Newlands Corner
• 3.5 miles to Guildford Town Centre
• Clandon train station 2 miles away

If you are interested in the role please apply, we'd be delighted to hear from you. Please search Guildford Manor on Instagram if you'd like to see more interesting things about the hotel.

Job Type: Full-time

Salary: £25,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site gym
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• Weekend availability

Ability to commute/relocate:

• Guildford: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person