Front of House Manager

Front of House Manager Burton upon Trent, England

Hoar Cross Hall - Reception
Full Time Burton upon Trent, England 35000 GBP ANNUAL Today
Job description

Front of Office Manager

‘Welcome… May all who enter as guests, leave as friends’

Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As part of our management team in our Front of Office Department, you will play a critical role in managing the team who creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.

Our Purpose

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

Your skills and expertise:

  • You will be able to ensure a smooth operation of the reception department incorporating porters and nights team. Including supervising and co-ordination of staff.
  • You will be able to drive the quality standards and incorporate the Company’s Vision, Mission and Values into the department on a day-to-day basis.
  • You will be able to maximise sales, yield and costs within the department.
  • You will have experience in compiling weekly rotas.
  • You will be able to understand all rates, packages and special promotions ensuring that e hotel terms of business are adhered to.
  • You will ensure that all in-house guest information is correct and up to date in the hotel’s PMS.
  • You will be able to check, monitor and follow up all accounting requirements involving individual, function and group postings and payments.

Benefits:

  • Competitive Rate of Pay
  • Complimentary use of the leisure and spa facilities
  • Free Parking
  • Discount on overnight stays and spa days
  • 30% discount on food and drink
  • Excellent Induction and training programme
  • Perkbox Online benefits and discounts
  • A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours.


B Better than yesterday - We exceed expectations

A Aim High – We deliver exceptional guest experience

R Right Thing – We do the right thing, acting with integrity

O Own it – We are responsible for our actions and decisions

N Now – We operate with a sense of urgency and discipline

S Support – We are team players in everything we do


INDHOTEL

Front of House Manager
Hoar Cross Hall - Reception

Related Jobs

All Related Listed jobs

Retail Adviser 24hrs/Week - Lancaster
Vodafone Lancaster, England 11 GBP HOURLY Today

In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered.

Personal Care Assistant
Penderels Trust Sheffield, England 12.06 GBP HOURLY Today

Support to get to and from school/work/college/social activities. Car driver and car owner must have business insurance. Be patient, supportive and caring.

Care Assistant
HC-One - Greenways Court Consett, England 9.55 - 10.1 GBP HOURLY Today

This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.

Machine Operator
Powell Bradford, Yorkshire and the Humber, England 19721 - 23943 GBP ANNUAL Today

Take part in stock-taking activities. Work to company Health & Safety policy /procedures. Support overall factory scheduling needs.

recruiter
Locumprime Hounslow, England 25000 - 20000 GBP ANNUAL Today

Are you a supportive and ambitious individual looking for a new and exciting opportunity?
Would you be excited about joining...