Front of House Leeds, England
Job description
Front of House/Receptionist
Salary: Up to £26k
Location: Wellington Place, LS1 (10 minute walk from Leeds train station)
Contract Type: Permanent
Hours: Monday - Friday, 8am-5pm (40 hours per week)
Overview
This is a full-time role based within a fantastic building on the Wellington Place estate, working for us directly you will be joining a multi-skilled Workspace Team providing an excellent customer experience whilst ensuring all services are delivered to contract and legal requirements.
Reporting directly to the Senior Workspace Coordinator, we are looking for somebody who is customer focused, always willing to help and will go above and beyond to achieve. We need somebody who is confident and capable of owning the role.
The successful candidate will have a range of experience and broad skill set developed within fast paced/customer focused roles and be able to demonstrate a clear understanding of the Front of House function.
Full training on systems, processes & procedures will be provided.
Experience & skills:
- Front Office/Reception experience is essential
- Experience within a corporate office, hotel or serviced office provision is ideally the sort of person that will fit the role best
- Strong communicator
- Knowledge of front desk procedures
- Willingness to develop/gain knowledge in other workspace areas i.e. events, FM, Finance
- Employment within a customer service environment
- Knowledge of I.T software – Office and other business critical software
- Able to work on own initiative and follow tasks through to completion
- Health & Safety knowledge and awareness
- Commitment to customer care
- Cultural sensitivity and awareness
Desirable:
- First Aider
- Fire Warden
Key Responsibilities:
Front of House & Security
- Be a friendly face, welcoming and making sure visitors, staff and contractors are assisted/directed, ensuring the check-in process and clients security procedures are maintained.
- Creating access passes & printing of I.D badges. Controlling the distribution of temporary, contractor and visitor passes.
- Managing a reception inbox, responding to carpark, meeting room, access and courier/postage requests.
- Participating in weekly team meetings reporting back on all things FOH
- Ensuring the reception area is always clean and tidy - reporting any necessary repairs or replacements.
- Involvement with the wider workspace team, helping maintain areas such as print stations, stationary cupboards and meeting room equipment.
- Ad Hoc jobs as directed by the Workspace Coordinator.
Mail & Logistics
- Handle incoming post and packages, distributing incoming mail once per day.
- Ensuring the mail handling area/post room is always kept clean and tidy, minimising risk of items going missing or getting damaged.
- Communicating the arrival of post/packages using an internal messaging system.
Admin Support
- Supporting the team by gathering information required to deliver monthly reports.
- Assisting with the new starter and leavers process.
- Must be prepared to ‘fill the gaps’ and support other Workspace roles in times of constrained resource.
- Supporting internal events.
- Check stock levels and order/replenish as required.
