Job description
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Kensington, 147 Cromwell Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
LONDON MARRIOTT KENSINGTON
At the 4 star London Marriott Hotel Kensington, ideally located near London’s best-known landmarks, we stand out from the crowd. We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.
WHY WORK WITH US?
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals,and spa access-because your well being means so much
- Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
- Access to major high street discounts so you can treat your friends and family as required
FRONT DESK SUPERVISOR
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
WHAT YOU'LL DO?
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
WHAT WE'RE LOOKING FOR
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.