Front Desk Receptionist - Macdonald Alveston Manor Hotel - Stratford-upon-Avon, Warwickshire Stratford-upon-Avon
Job description
Front Desk Receptionist - Macdonald Alveston Manor Hotel - Stratford-upon-Avon, Warwickshire
About us:
Macdonald Alveston Manor Hotel is one of the finest 4-star hotels in Warwickshire, offering excellent luxury accommodation in one of the most beautiful and historic parts of England.
Set in the heart of Shakespeare Country, close to beautiful Cotswold villages, the historic Alveston Manor Hotel is set on its own grounds, just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon.
Macdonald Alveston Manor Hotel is the ideal base for Shakespeare enthusiasts with nearby Shakespeare Houses and Royal Shakespeare Theatre. Once you've finished exploring, we recommend visiting our Vital Health Club for a relaxing sauna before you dine in the fabulous Manor Restaurant.
About a role:
As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.
Outline Job Description:
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Assist with administrative tasks as needed.
- Liaison with inter-departments in making sure high standard of customer care.
- Hardworking and keen to learn new skills
- Ideally have used OPERA or Fourth Hospitality but not essential
This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.
Salary: £9.20 per hour
Min 6 months of experience
Benefits:
- Competitive rates of pay at all levels
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Generous discount on regular room rates
- 25% off food, drink, and spa treatments across the group
- 20% discount on golf
- Free use of our leisure, pool and gym facilities at off-peak times
- Auto-enrolment into our pension scheme and life assurance
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to it
Job Types: Full-time, Permanent
Salary: £9.20 per hour
Benefits:
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Wellness programmes
Schedule:
- 8 hour shift
- Day shift
- Night shift
