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Job description

• Meeting, greeting and attending to the needs of guests, assuring guests of a warm welcome and demonstrating superb customer service
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
• Responsibility for accurate and efficient guest billing and completing procedures when guests arrive and leave, distributing and receiving keys
• Maintaining a clean and tidy reception area at all times
• To assist with general administrative duties, including correspondence, emails, filing and phone answering
• To support the Hotel Manager and Front of House Managers to professionally administer reservations ensuring that function and accommodation room bookings are made and recorded accurately and customers receive confirmation in a timely manner
• Liaise with customers regarding pre-orders and deposits
• Efficiently processing cancellations issuing documentation and communicating with relevant parties
• To deliver breakfast to guests as and when necessary
• Report any maintenance, breakage or cleanliness problems completing precise requisitions and records
• To undertake any other ad-hoc duties and offering emergency cover during absences
• To be fully aware of and adhere to health and safety and fire procedures
• To be fully aware of and comply with Company policies and procedures as identified in the Employee handbook
• Other duties commensurate with the role as appropriate and at the direction of the General Manager, Front of House Managers and supervisor

Job Type: Part-time
Part-time hours: 18-20 per week

Salary: From £9.50 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Holidays
• Weekends only

Supplemental pay types:

• Tips

Work Location: One location

Expected start date: 11/02/2023