Front Desk Receptionist

Front Desk Receptionist Newcastle upon Tyne, England

Hotel Indigo Newcastle
Full Time Newcastle upon Tyne, England 11.17 GBP HOURLY Today
Job description

As Front Desk Receptionist, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered.

Skills and Experience

  • Experience working in a customer facing environment, preferably within a hospitality venue
  • Knowledge of Central Reservations Systems is preferred
  • Experience of working within structured team environment
  • Highly motivated and enthusiastic and good team player.
  • Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
  • Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
  • Acknowledging IHG One Rewards members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Job Types: Full-time, Permanent

Salary: £11.17 per hour

Benefits:

  • Canteen
  • Employee discount
  • Flexitime
  • Free parking
  • On-site gym
  • On-site parking

Schedule:

  • 8 hour shift
  • Flexitime
  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 0010

Front Desk Receptionist
Hotel Indigo Newcastle

www.hotelindigo.com
Denham, United Kingdom
Keith Barr
Unknown / Non-Applicable
5001 to 10000 Employees
Unknown
Hotels & Resorts
Related Jobs

All Related Listed jobs

Waiting Staff Part time
Prezzo Leeds Leeds, England 9 - 10.52 GBP HOURLY Today

Assess customers needs and preferences to make recommendations and maintain excellent service standards throughout the meal. Training provided from Day 1.

Freelance Trainer
The Autism Training Network Ltd Oxford, England 31.25 GBP HOURLY Today

Applicants must hold a valid training qualification and have experience of learning disability and autism. Applicants will be required to deliver a single day

Customer Operations Specialists (Night Shift)
Benivo Limited Remote Today

Youll be responsible for getting customers on a path to an issue-free payment experience, listen to the voice of the customer to identify pain-points, and have

Project Coordinator
citizens advice England 29419 GBP ANNUAL Today

Proven experience using project management principles, coordinating projects and events within complex work streams, organising workflow and creating and

Postperson with driving
Royal Mail Group Dunfermline, Scotland Today

Has a full UK manual driving licence with no more than 6 penalty points. Various discounts including high street vouchers, travel and attraction discounts, and