Front Desk Receptionist Brierley Hill, England
Job description
Job title
Receptionist
Department
Client Services
About Higgs
Our vision is to be the independent regional law firm of choice, recognised for having a positive long-term impact upon its people, its clients, its business partners and its community.
When it comes to our people, the team is everything at Higgs – an environment of sharing and collaboration, and a real sense of loyalty to each other and the firm. That is coupled with a desire for everyone to learn and develop. We are always striving to be better. We enjoy what we do. We are genuinely interested in our clients and want them to feel a part of the firm too.
Our approach to our people draws on enjoyment, health & wellbeing, developing talent, technical excellence, training, reward and recognition.
When recruiting, we:
· Value enthusiasm and personality
· Want to be an employer of choice for talented, driven and client-focused people
· Are always looking for the very best to strengthen our team and bring new skills and ideas
· Integrate new people to realise their potential
With over two hundred employees and Members we offer a flexible and unique environment for people to grow their careers. Together we grow.
Role purpose
To provide an excellent service to the firm by welcoming our clients into reception. Our client services team focus on providing a high level of client care to both our clients visiting our office or over the telephone via our switchboard service.
Visitors are made to feel welcome and can be assured that they will receive the very best level of service during their time with us.
We aspire to deliver technically superior service. We will ensure that our people have the knowledge and skills to achieve at the highest level.
Key responsibilities
In line with policies and procedures, key responsibilities include:
· Answer switchboard in a timely and professional manner, screening calls as necessary
· Handling new and existing enquiries appropriately, directing to the most appropriate person
· Greeting visitors in reception and notifying the relevant person of their arrival
· Manage meeting room bookings electronically, responding to room booking requests promptly
· To assist with the preparation of meeting rooms where necessary
· Ensure that the reception area is kept clean and tidy, and that relevant printed material is well stocked and up to date
· Understanding of where our people are working in a hybrid environment
Person specification
· Team orientated personality
· Exceptional organisational skills with an eye for detail
· Excellent telephone manner and communication skills
· Client focussed with the ability to adapt your personal style depending on the situation
· Reliable and able to demonstrate flexibility when required
· Proactive approach, being one step ahead and identifying potential problems before they arise
· Able to remain calm under pressure
Technical knowledge
· Discretion, tact and ensuring the confidentiality of client and firm affairs
· Experience of working in a multi-tasking environment with a strong focus on client service
· Experience of working within a reception team and professional environment is essential
Equal opportunities
As charter signatories to The Law Society’s Diversity and Inclusion Charter, Higgs LLP are committed to developing a diverse business by engaging with the widest pool of talent and promoting equality of opportunity for everyone. Our mission is to ensure that everyone is empowered to be the best version of themselves and to have a voice which can be shared, heard and respected.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
