front desk manager London, England
Job description
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
We are now looking for a Member Concierge Manager to join our club as an integral part in ensuring the highest level of member satisfaction and exceptional customer service. This role will oversee the Member Concierge department and will work close with the Operations Manager, while leading, training and providing support to the Member Concierge team.
About the role:
- Lead and support all members of the Concierge team. Responsible for the recruitment, onboarding, induction and ongoing development of every Concierge team member.
- Drive member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Understanding the impact on the Concierge departments operations on our NPS and serving as a role model to demonstrate appropriate behaviors.
- Help members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carries our all required Duty Manager tasks to the required standard, ensuring their team do the same. E.g. club walks, pool tests, gym open and close, toping up amenities and first aid kits.
About you:
- You love helping people and going out of your way to make peoples day
- Are exceptionally organised and always look for ways to improve best practice
- Have great attention to detail and set a high bar when it comes to member experience
As well as the usual you get for turning up for work, you and a buddy will get complimentary memberships to all of our amazing health clubs to attend as many cycling classes as your legs will allow! You will also receive discounted prices within our restaurant, Spa, Medical, Retail and Natural Fitness Food offerings as well as with our first-class Personal Trainers.
