front desk manager Bath, England
Job description
The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.
The Role of a Reception Manager
We are looking for a Reception Manager to lead our Reception Team to success. Reporting directly to the Front of House Manager, you will be responsible for overseeing the day to day running of the Reception Department including, Reception, Nights, and Switchboard.
You will assume operational responsibility and drive the performance of Reception Team to deliver exceptional levels of service to all our guests and meet the agreed departmental financial targets.
We are looking for a self-motivated forward-thinking individual with a strong Reception background. You will be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.
As Reception Manager you will have a hands-on approach and take a proactive role with managers in and out of your team to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.
Our Top Ten Benefits
- 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
- Recognition of positive contributions aligned with our company values
- Investment into your career with our Hospitality Apprentice programmes
- Investment into your learning and development with the Digital Learning and courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
- Interactive health and wellbeing platform
- Health Care cash plan benefits package
- Contributing to your future with the Pension scheme
- Complimentary passes to use the Thermae Bath Spa
- £500 referral fee if you recommend someone to work for us
YTL Hotels
The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.
Every day, our stars craft inspired experiences to accomplish our culture of service excellence.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
Originally built in the 1800s, The Gainsborough Bath Spa occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a five-star, relaxing experience.
