front desk manager Broadway, West Midlands, England
Job description
The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: To provide day-to-day support, leadership and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed. Ensure all reception and administration duties are completed to the highest standard. To provide communications between patients, doctors, and other staff.
Support the Practice Manager in the recruitment and induction of all new reception and administration staff. Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence. Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.
Support the Practice Team in the reviewing and updating of practice policies and procedures. Work with the Practice Team to identify areas for improvement and assist in change management where appropriate. To undertake specific assigned tasks, or development work which may arise during changes to the NHS. To introduce new policies and procedures in line with current regulations Manage and deal with day-to-day needs, difficulties and requirements of the partners and other clinical staff.
To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person. The greeting of patients, dealing with their enquiries in a courteous and polite manner. Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc Making appointments and booking patients in for surgeries and clinics.
Answering the telephone, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments, booking, referrals, and patient information as required. Making appointments: offering and arranging the appointments for doctors. Providing support and ensure training for current and new staff is carried out.
Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews. To promote Equality and Diversity and Health and Safety in themselves.
