front desk manager London, England
Job description
Reception Manager
Being a Reception Manager at Meraki London will guarantee you being part of an exciting journey within a fast-growing restaurant group and luxury lifestyle hospitality brand.
This is an exciting opportunity for an experienced, ambitious, and passionate professional to join our London team with great opportunities for growth and development as the company opens restaurants around the world.
Who are we?
Meraki is one of London’s finest Greek restaurants, nested in the heart of Fitzrovia, it is a discreet sanctuary for those with a passion for Greek food, music and lively atmosphere.
Since its opening in July 2017, we have been focused on creating exquisite dining experiences and serving award-wining food to many London’s A-List and fashionable tastemakers.
We have created a menu that tastes of the soul of Greece with seasonally changing sharing mezze dishes, chargrilled meats and whole fish dishes carved at the table right in front of our guests’ eyes offering a memorable experience and the best of what Mediterranean cuisine has to offer.
Meraki has led the way in innovative dining experiences and started expanding internationally with venues in London, Riyadh, Porto Cervo, Mykonos and many more to come!
Why join Meraki?
At Meraki we pride ourselves in taking good care of our team members, offering great benefits, training and opportunities for growth, including:
- Flexible working hours.
- Competitive remuneration package (salary to be discussed at venue and based on experience).
- Generous discounts on Food & Beverage across all our restaurants and sister businesses.
- 28 Holidays including Bank & Public Holidays, per holiday year.
- Uniforms provided
- Meals on duty
- Awards and incentives
About you:
As a Reception Manager you will be the first point of contact within our restaurant, working with your colleagues on providing excellent services to our guests. We are looking for an excellent and confident communicator with exceptional people skills and problem-solving abilities. The successful candidate will be passionate, enthusiastic, welcoming and genuine. Informed by the authenticity of our brand and the passion we feel for our guests representing the warmth of the Greek islands and its hospitality.
You will be joining an equally passionate and talented team dedicated to curating original guest experiences in an authentic, attentive, and courteous manner. Meraki describes something done with soul, creativity and love, values that we are seeking in a new team member to take our guests on an immersive journey to the Greek islands through exceptional food, innovative drinks and unique sense of hospitality.
Responsibilities:
As a Reception Manager you will be responsible for:
- To manage the front of house team to ensure all guests receive a first class service;
- Deal quickly and professionally with feedback and complaints from guests;
- Building and maintaining key business relationship with clients and managers;
- Responsible for the reception area, admin and team management of the department;
- Rota scheduling to ensure Reception covered at all times;
- Motivating and engaging the Reception team through coaching, mentoring and team building;
- Managing multiple busy inboxes whilst leading a busy and fast paced environement.
- Manage reservations and maximize revenue by converting enquiries, recognising business prospects, and taking every opportunity to upsell.
- Analyzing booking patterns and market trends and monitor competitor performance;
- Effective management reporting on a daily, weekly and monthly basis covering revenue and covers; complimentary spend analysis; calls and covers generated...etc;
- Ensure that security process and policies are followed by team and wider business;
- To manage, meet and exceed revenue targets;
- To carry out duty management shifts;
- P and L and budgetary experience across consumables and labour;
- To support with events, newsletters and communications.
Requirements:
We are seeking for an individual who has worked in a similar role, other skills that will need to be demonstrated include:
- Confident, professional, and welcoming personality
- Excellent attention to detail
- Strong organisational skills
- Impeccable appearance and personal grooming
- Genuine passion for hospitality
- Proficient in English language
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Types: Full-time, Permanent
Salary: Up to £40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Referral programme
Schedule:
- Flexitime
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: In person
