front desk manager

front desk manager Forest Hall, England

Macdonald Hotels & Resorts
Full Time Forest Hall, England 30000 - 12.04 GBP ANNUAL Today
Job description

Job description

The Reception Manager is a key member of the front desk staff. This individual will work closely with the general manager to ensure a smooth and helpful check-in process and routine maintenance of our facilities. The Reception Manager is responsible for daily tasks such as keeping the facility clean, working with the housekeeping team and ordering supplies. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Key responsibilities:

  • Managing and training, night auditor and team of receptionists
  • Ensuring the front desk provides a professional and friendly service for customers
  • Dealing with customers, including handling complaints when they come to the desk
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Answer and direct calls from customers.
  • Schedule and coordinate appointments.
  • Assist in hiring new employees.
  • Maintain office supplies.
  • Answer questions from customers, tenants and management staff.
  • Notify management of maintenance problems in the front office or building.
  • Communicate with clients regarding needs and preferences.
  • Previous Opera experience preferrable

Job Type: Permanent

Salary: £30,000.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Kinlochard: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person

Job Type: Full-time

Salary: £30,000.00 per year

Benefits:

  • Canteen
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • forest hills: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

About Macdonald Hotels & Resorts

CEO: Donald J. Macdonald
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.macdonaldhotels.co.uk
Year Founded: 1990

front desk manager
Macdonald Hotels & Resorts

www.macdonaldhotels.co.uk
Bathgate, United Kingdom
Donald J. Macdonald
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Hotels & Resorts
1990
Related Jobs

All Related Listed jobs

Part Time Sales Assistant (12 hours contract)
Heron Foods Runcorn, England 10.42 GBP HOURLY Today

Heron Foods is a food retail business providing its customers with high quality, low priced products. Previous success within a similar role, preferably within

software engineer
IT Talent Redruth, England 45000 - 35000 GBP ANNUAL Today

C++ Software Engineer required, for my client based in Cornwall, a specialist leading manufacturer.

This is an in-office role, 5 days per...

Takeaway Assistant - Fridays & Saturdays
Olympus Restaurant Bolton, England 10.5 GBP HOURLY Today

Able to speak over background noise and be heard by customers. Till work and cash handling. Plating up food for the Olympus restaurant.

barista
Smack Leamington Spa Royal Leamington Spa, England 10.420192307692307 - 7.4899038461538465 GBP HOURLY Today

Smack and Neon are on the lookout for staff for a variety of roles available including;

- Bar Staff

- Glass Collectors

-...

Office Administration
Adecco Leicester 11 - 0.00 GBP hour Today

A Wonderful oppurtunity to work with a charity who operate an advice line for information and support on parental child abduction and the...