front desk manager London, England
Job description
Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
We are currently recruiting for a Reception Team Leader to join Front Office Team at our 5-Star super-boutique The Londoner Hotel.
Overview:
An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Team Leader.
As a Reception Team Leader, you will be responsible for meeting and greeting our guest, including check and check out procedures and dealing with guest enquires.
Supervising the reception team to ensure they exceed guest expectations.
Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.
About You:
Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.
Previous experience of IT applications including Opera, Office 365.
Demonstrates excellent attention to detail and customer service skills.
Impeccable command of the English language both written and spoken.
Company Benefits Package:
Career development opportunities in a wide of range of training programs.
28 days Holiday per annum [pro rata] including Bank Holidays.
Complimentary hot meals, salad bar and beverages provided daily.
Uniforms provided per role requirement.
Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
Discounts on food and beverage in all Edwardian restaurants, bars & spas.
About HSBC
CEO: Noel Quinn
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.hsbc.com
Year Founded: 1865
